Manager – People Operations @ Upgrade

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We’ve also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people’s lives.

About the Role:

We are looking for a Manager, People Operations in our Phoenix call center. This person will be critical in day-to-day HR operations and will be responsible for ensuring that HR processes are efficient, compliant, and partner on the organization’s goals. Reporting to the Director, HRBP (Phoenix), this position provides high quality, proactive and professional service to internal team members throughout their employee lifecycle. This person will oversee a team that focuses on leave of absence management, HRIS updates and audits, onboarding and offboarding, and compliance at our Phoenix Service Center.

What You’ll Do:

Partner on employee benefits administration, including enrollment, changes, and communication
Partner with all People COE’s (TA, HRBP’s, Compensation, Training, etc)
Ensure compliance with all relevant labor laws and regulations
Develop strategic plans for HR initiatives, including system upgrades, policy revisions and operational enhancements
Develop and analyze HR metrics to measure the effectiveness of HR programs and initiatives
Facilitate coordination, prioritization and resource allocation
Maintain knowledge of industry trends and best practices in HR operations
Utilize Workday HRIS to update and maintain employee data while ensuring data accuracy and integrity

What We Look For:

Bachelor’s degree in Human Resources, Business Administration, or related field. Master’s degree preferred.
5+ years of experience in HR operations or related fields.
Strong knowledge of HRIS systems and proficiency in HR software applications.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to work effectively in a fast-paced environment.
HR certification (e.g., PHR, SPHR) preferred.

What We Offer You:

Competitive salary and stock option plan
100% paid coverage of medical, dental and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiatives

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

6 month growth

1 year growth

2 year growth