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Full-Time

Business Systems Analyst

Customer Success

Confirmed live in the last 24 hours

Docebo

Docebo

501-1,000 employees

AI-powered scalable learning platform

Mid

Toronto, ON, Canada

Category
Data Management
Data Analysis
Data & Analytics
Required Skills
Sales
Salesforce
Requirements
  • Bachelor’s degree (or equivalent), in a related field is required.
  • 3+ years in a similar role; sales, operations, systems analysis, or information technologies
  • Quantitative and general problem-solving skills; superior critical thinking.
  • Strong technical and analytical skills with an ability to adapt to new technologies
  • Experience with integrating key revenue tools like Totango, Qualtrics, Zendesk, Mavenlink etc with Salesforce
  • Experience with building and maintaining managed and unmanaged integration packages with Salesforce and Totango
  • Comfortable with ambiguity associated with a fast-moving business and international environment.
  • Ability to manage competing demands
  • Strong data modeling skills
  • Impeccable time management and organizational skills.
  • Strong written and verbal communication skills.
  • Experience within a SaaS environment
Responsibilities
  • Collaborate closely with business partners to manage Docebo’s Customer Success system/platform.
  • Provide operational support for resolving issues with the Customer Success system/platform in production.
  • Take ownership of end-to-end delivery for improvements to the Customer Success system/platform, including documenting user stories, presenting solution designs, configuring, testing, and deploying changes into production.
  • Contribute actively as a key team member in designing, developing, testing, and launching enhancements and projects on the Customer Success system/platform.
  • Evaluate new requests and establish realistic delivery timelines in collaboration with business partners.
  • Participate in cross-functional projects that involve integrating the Customer Success platform with other business systems.
  • Drive the evolution of the delivery process for Business Systems, adapting to policy and process changes in a dynamic environment.
  • Develop detailed project plans to monitor and manage progress effectively.
  • Provide regular updates on project status to stakeholders.

Docebo provides a scalable learning platform with advanced AI capabilities, utilizing innovative technologies for content generation, automation, and analytics to meet diverse training needs.

Company Stage

Series A

Total Funding

$6.4M

Headquarters

Toronto, Canada

Founded

2005

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

17%