Guest Services Rep

ASM Global, the leader in privately managed public assembly facilities, is recruiting part-time associates for the Guest Services department at Truist Arena in Highland Heights, Kentucky.  Our business is event based and our labor needs vary widely from week to week and event to event.  For this reason, all of our part-time positions are “as needed” and we cannot offer employees consistent schedules or a guaranteed number of hours per week.

POSITION SUMMARY:

• Greet all patrons to the facility while keeping guests moving at all times.
• Ensure all guests have tickets, scan tickets and/or keep a count of arriving guests.
• Provide guests with directions to their ticketed seat and other areas of the arena as needed.
• Confirm guests are sitting in the section per their ticket.
• Deny entrance to guests attempting to enter the facility without proper credentials or ticket.
• Check that assigned area is clean and presentable prior to doors opening, keep all walkway and aisles clear during event.
• Recognize potential guest and safety issues, report incidents and concerns to supervisor.
• Provide the guest with the best possible service – listen to all issues/concerns and requests for assistance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Deal tactfully, helpfully and professionally with the public to provide event information and answer questions.
• Dependably work flexible hours including days, evenings, weekends and/or holidays.
• Prioritize and handle multiple tasks simultaneously.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Excellent organization and communication skills.
• Professional presentation, appearance and work ethic.
• Work with limited supervision and as a team member in a fast paced environment.
• Stand for extended periods and navigate arena as needed to assist guests and colleagues.

Education and/or Experience

• High School diploma or G.E.D. required
• Prior customer service experience preferred
• Prior experience in a stadium or arena in a guest service or security role preferred but not required

Computer Skills:

To perform this job successfully, an individual should have some computer and/or smart phone knowledge.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.