Full-Time

Client Service Officer

Vice President

Confirmed live in the last 24 hours

BlackRock

BlackRock

No salary listed

Senior, Expert

Company Historically Provides H1B Sponsorship

London, UK

Employees are required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.

Category
Customer Success Management
Sales & Account Management
Required Skills
Risk Management
Requirements
  • Proven client leadership skills and service philosophy
  • Prior experience with financial services operational functions, as well as in working client facing teams (7-10 years’ experience)
  • Ability to understand sophisticated investment portfolios and experience with associated operating models
  • Experience in contributing to, and delivery of client RFP pitch materials and presentations
  • Strong understanding of the key operational activities required to support multi-asset solutions for large clients
  • Problem solver who seeks to innovate and design solutions
  • Naturally exudes emotional ownership for client needs
  • Confidence to form and deliver a clear opinion and articulation of your rationale
  • Excellent communication skills and team-approach attitude
  • Operates effectively under pressure and working to tight deadlines
  • Proficiency in independently prioritising own work
  • Appreciation for importance of process to manage risk
  • Strong intellectual ability and collaborator leadership skills evidenced by an ability to establish their credibility and influence with senior leaders throughout the firm
  • Understanding of the UK Regulatory landscape and Liability Driven Investment strategies, including how it impacts UK Institutional clients
Responsibilities
  • Leading large/sophisticated client relationships as main contact for servicing
  • Collaborating closely with meaningful Relationship Managers and other CSOs to ensure the seamless delivery of client service excellence
  • Driving and completing client RFP pitches and new business opportunities in your capacity of Client Service Officer (CSO), being a role model for BlackRock’s vision for delivering outstanding Client Experience
  • Managing the client relationship through every stage of the life cycle, from assessing pre-win complexity, through to onboarding client mandates and completing ongoing service requirements of our clients and their third parties
  • Operating as a creative problem solver and building positive relationships with client-facing teams
  • Building proactive operational service plans for clients, aligned with client expectations and strategic delivery initiatives
  • Applying thought leadership to both projects and management of client relationships. Occasionally required to lead on projects representing the client and the team
  • Demonstrating your deep client relationships and UK Pension specific knowledge to understand how BlackRock can continuously improve its service proposition for sophisticated clients
  • Partnering with colleagues and functions across BlackRock to innovate and develop new technology and operational processes that continue to improve your clients’ servicing experience
  • Owning and evolving the core operational service offering in partnership with operational groups across the firm and our key third party providers.

Company Size

N/A

Company Stage

IPO

Headquarters

New York City, New York

Founded

1988

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for ESG products boosts BlackRock's existing and future offerings.
  • Thematic ETFs growth offers BlackRock opportunities to expand its product line.
  • Digital transformation trends enhance BlackRock's operational efficiency and client offerings.

What critics are saying

  • Geopolitical tensions may arise from BlackRock's Panama Canal ports acquisition.
  • Environmental backlash could occur over the management of newly acquired Panama ports.
  • Market volatility and economic concerns could impact BlackRock's investment performance.

What makes BlackRock unique

  • BlackRock is the world's largest asset manager with $11.5 trillion in assets.
  • The firm is expanding its global infrastructure with a $23B Panama Canal ports deal.
  • BlackRock is a leader in ESG-focused investment products, capitalizing on sustainable investing trends.

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Benefits

Health Insurance

Unlimited Paid Time Off

Mental Health Support

Wellness Program

401(k) Retirement Plan

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