Full-Time
Support Specialist
Print Services
Posted on 9/10/2025
National Information Solutions Cooperative (NISC)
1,001-5,000 employees
SaaS software provider for utilities
No salary listed
Lake St Louis, MO, USA
Hybrid
Hybrid work may be available after training (~6–12 months).
 Customer Experience & Support (2) |
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- Must be able to see, speak, and hear, operate computer keyboards or office equipment; and are required to stand, walk, and sit; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position is based out of the Lake Saint Louis, Missouri office; applicants will need to be local to the Lake Saint Louis NISC office and able to work on-site during the week; a hybrid schedule may be possible after training.
- Minimum high school diploma.
- Assist members in all aspects of application support including troubleshooting, training, and research via phone and email
- Follow up on resolutions & custom programming requests
- Assist in creating mock-ups for bills and delinquent notices
- Assist with software release processes
- Communicate with development staff to convey customer feedback
- Perform remote training to our members
- Provide after-hours support via an on-call support phone rotation
- Previous customer support experience 3-5 years preferred
- Ability to document information and facilitate conversations with Members
- Effectively act as a liaison between Members and programmers to communicate Member requirements
- Excellent time management skills and the ability to meet critical deadlines
- Adapt to changing technology
- Professionally answer inbound phone calls and manage customer change requests while being courteous and empathetic
- Basic knowledge of Project Management processes
- Excellent written and verbal communication skills
- Excellent telephone etiquette and the ability to deal effectively with customers
- Strong PC skills
- Ability to teach others
- Ability to work in a team and independently
- Previous experience with presentations or public speaking
- Familiarity with postal procedures is a plus
- Bachelor's degree in a business-related field preferred, or equivalent experience
NISC provides software-as-a-service tools for the broadband and utility industries, serving electric cooperatives, telecommunications companies, and municipalities. Its cloud-based solutions cover areas like capital credit management, consumer analytics, asset and ticket management, and service provisioning to improve engagement, efficiency, and satisfaction. Clients subscribe for ongoing access, updates, and support, with additional services such as training, implementation help, and custom development. The goal is to help providers operate more efficiently and maximize return on investment by delivering reliable software and strong customer support.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Lake Saint Louis, Missouri
Founded
2000
Simplify's Take
What believers are saying
- Nex-Tech Creative partnership on Feb 9, 2026 boosts personalized marketing campaigns.
- Messenger Conversations launched Oct 2, 2025 enables two-way chat support.
- Bidgely AI partnership expands Grid Edge capabilities for superior CX.
What critics are saying
- Microsoft Dynamics 365 erodes NISC's SaaS model in 12-18 months.
- RDOF subsidies consolidate providers to Oracle by 18-30 months.
- FERC Order 2222 mandates force legacy upgrades or member churn in 18-24 months.
What makes National Information Solutions Cooperative (NISC) unique
- NISC's member-owned cooperative structure ensures deep alignment with utility and telecom co-ops.
- iVUE platform integrates billing, analytics, and marketing for 11 million consumers nationwide.
- Over 50 years specializing in SaaS for rural broadband and energy utilities.
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Benefits
Hybrid Work Options
Company News
NISC and Nex-Tech Creative announce Marketing Partnership. Lake Saint Louis, Mo., Feb. 9, 2026 - National Information Solutions Cooperative (NISC), a leading provider of IT solutions to communications and energy organizations, announced the expansion of its Marketing Partnership Program through an agreement with Nex-Tech Creative. The partnership will deliver actionable, personalized insights and dynamic marketing campaigns to drive stronger engagement for Members. "We are excited to welcome Nex-Tech Creative as a Marketing Services Partner," said David Bonnett, Chief Solutions Officer for NISC. "This partnership will help our communications Members continue to compete, convert and ultimately ensure they can meet the evolving needs of their customers." NISC announced the collaboration with Nex-Tech Creative to assist communications providers in delivering integrated strategies that strengthen customer engagement, accelerate growth and support the success of rural communities. Nex-Tech Creative, as a certified partner of NISC, has in-depth knowledge of NISC's Marketing solution. Combined with its industry-leading creative and marketing services, Nex-Tech Creative will be able to help Members maximize their use of NISC Marketing and scale the solution to meet Member needs. "Nex-Tech Creative is uniquely positioned to support broadband service providers because we understand this industry from the inside out," said Dustin Schlaefli, Vice President of Customer Experience at Nex-Tech. "With decades of experience in broadband and a highly trained team of experts, we bring a level of insight, strategy, and execution that is difficult to find anywhere else. Our partnership with NISC is a natural fit, and we are genuinely grateful for this new opportunity to work together. Thank you to the NISC team for the trust and collaboration. We look forward to helping providers strengthen their brand, elevate their customer experience and communicate the true value of their broadband investment." The fully-integrated iVUE Connect - Marketing engagement platform helps NISC's Members connect with their community in meaningful ways. They can showcase the value of their services while using customer data to drive targeted marketing and track sales and program adoption. With tools for door-to-door sales, surveys and digital forms, iVUE Connect - Marketing streamlines marketing, sales and program management, helping Members better serve their members and customers without added complexity. About Nex-Tech Creative. Nex-Tech Creative is the only marketing agency that is also a broadband company. Operating inside the broadband business, the team understands what keeps providers up at night and what keeps customers happy, delivering solutions that make sense for this industry. Founded in 2015 from Nex-Tech's in-house marketing success, Nex-Tech Creative has grown into a full-service team of broadband marketing experts, including account executives, designers, video producers, web developers, and digital strategists. Nex-Tech has been in the telecommunications business for 75 years, proudly connecting customers and communities across Kansas and beyond. Nex-Tech Creative is recognized as a Calix Certified Go-to-Market Partner and a Certified Google Partner, and the team has earned numerous industry awards, including NTCA Marketing Excellence and Fiber Broadband Association honors. They aim to deliver integrated strategies that strengthen customer engagement, accelerate growth, and support the success of rural communities. For more information visit: www.nex-tech.com/creative.
Lake Saint Louis, Mo., October 2, 2025 - National Information Solutions Cooperative (NISC), a leading provider of enterprise software and solutions to communications and energy companies as well as public power entities, announced the launch of Messenger Conversations, an application that allows its Members to provide chat-based support through their websites, text messaging or Facebook messenger.
The National Information Solutions Cooperative (NISC) will present Bidgely's AI-driven solutions at the 2025 NISC Member Information Conference (MIC).
NISC recognized as one of the 2025 best places to work.
Lake Saint Louis, Mo., June 6, 2025 - National Information Solutions Cooperative (NISC), a leading provider of IT solutions to communications and energy organizations, announced the expansion of its Marketing Partnership Program through an agreement with Touchstone Energy Cooperative.