Manager – Business Conduct Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Risk and Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. 

The objective of the ICS Governance & Control (IR&C) teams is to enable safe, sound and sustainable business growth, and to support our International Legal Entities to deliver on their control and compliance obligations.

How will you make an impact in this role?

We are seeking a UK based Risk Manager to join our IR&C Business Conduct team to support the roll out and ongoing governance of our Business Conduct Program. This role will report to the Business Conduct Integrity Director.

 Responsibilities:

• Oversee and manage the existing monitoring program of work as part of the AEMP88 and CFI requirements across the international markets by partnering with GS to ensure monitoring activities are performed effectively and in a timely manner.
• Partner with GS leadership to ensure up to date knowledge, retraining and awareness of the Standard Operating Procedures and monitoring requirements to mitigate gaps and issues.
• Build strong relationships with Business Conduct regional leads to ensure effective oversight of the monitoring and QA program.
• Ensure effective and accurate identification and tracking of gaps & issues that occur within the monitoring program by partnering with Business Conduct regional leads within the market and GS to support resolution.
• Direct report management of colleague performing quality assurance (QA) testing on GS monitoring activities
• Identify opportunities to drive improvements to QA testing program to improve consistency and quality of the monitoring activities, ensuring QA process and procedural documentation is well maintained and updated.
• Management of the Business Conduct Risk Change Forum to ensure oversight and strong governance for change requests across the various BC workstreams.
• Provide input and share themes and learnings among BC team to drive consistency across the program and markets to maintain the overall health of the monitoring program and adherence to AEMP 88 and CFI standards.  
• Champion risk management practices within the business

Minimum Qualifications 

• Program management capabilities - program management capabilities and good organizational skills with ability to prioritise and pivot across multiple areas.
• Collaboration - Strong collaboration skills and ability to positively work through conflict.
• Excellent Relationship and stakeholder management skills - Rapidly build trust & credibility with strategic stakeholders including but not limited to; Regional IR&CO Business Conduct workstream and execution leads, Market Control Management experts, Sales and Account Development teams, Colleague Labour Relations (CLR), General Counsel employment teams, International Field Enablement (IFE), Regional and Local Compliance officers, Privacy and strategic counterparts in other business units.
• Decisive Self-starter with high degree of autonomy and accountability, demonstrating an intense will-to-win. Confidence in decision-making in complex and ambiguous situations; comfortable troubleshooting and aligning conflicting interests in a professional outcome-focused manner.
• Strong MS Skills - Proficient in MS Tools such as Excel, Word, and PowerPoint
• Problem solving - Ability to navigate across functional areas / geographies and work through roadblocks using established networks, negotiation skills and through the development of compliant solutions.
• Communication – Delivery of impactful communications (clear, concise & meaningful - both written and oral) for multiple audiences / levels of seniority.
• Driving results across cross-functional teams without direct authority to ensure that strategic uplift plans are implemented, and local oversight infrastructure is established and maintained.
• Risk mindset, Aptitude to operate within a policy and process driven environment. Comfortable navigating a complex, fast paced environment, often with strict deadlines, high degrees of ambiguity and Compliance / regulatory commitments.
• Degree of flexibility with time given the international remit of the role.

Preferred Qualifications

• Experience preferably in Risk, Compliance, Internal Audit, Operational Risk, or a related discipline.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.