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Service Specialist
Confirmed live in the last 24 hours
Washington, DC, USA
Experience Level
Desired Skills
Customer Service
  • Comfort with computers and running/operating software from a laptop in a moving vehicle for extended hours
  • Must be at least 21 years old with an active and valid driver's license for at least one year; satisfactory driving record required
  • Ability to pass safety driver suitability check and assessment
  • Excellent communication and decision making skills
  • Ability to follow test plans with a strong attention to detail
  • Ability to multi-task, organize time, and communicate in a team environment
  • Excellent team member - punctual, reliable, and honest
  • Representing Optimus Ride as the primary face of our autonomous vehicle service, and provide excellent customer service to our passengers
  • Reporting to assigned site during designated shift to coordinate the successful execution of opening and/or closing procedures
  • Working with site Operations Manager and/or Operations team to build strong customer relations and communicate any potential improvements
  • Be a voice of Optimus Ride to our clients, riders, self-driving enthusiasts & curious onlookers
  • Ensuring the successful execution of autonomous vehicle passenger service including, but not limited to, managing reservations or on-demand requests, ensuring vehicle cleanliness and operator professionalism
  • Coordinating various requests in the self-driving vehicles in pilot locations with mentorship from the engineering team
  • Safely operating vehicle, following testing plans provided by Technical Associates, Engineers, and providing detailed feedback to the Engineering team
  • Performing various fleet management tasks such as inspecting vehicle and reporting
  • Assist to maintain an efficient, clean, and organized site and fleet
  • Ability to maintain and update operational procedures and processes
  • Act as point of contact in the field for management at site level and act as dispatcher to the team in the field
  • Support office administration, vehicle maintenance program, and in-fleeting at assigned site
Desired Qualifications
  • Associate's/Bachelor's degree in any field, preferably business or operations
  • Familiarity with Linux operating System and Unix command line interface
  • Previous professional driving experience (e.g. driving for rental agency, limousines, chauffeur, etc.)
  • Previous experience in a customer-facing position
  • Strong passion for delivering a professional transportation service
Optimus Ride

51-200 employees

Autonomous shuttle company
Company Overview
Optimus Ride is an autonomous shuttle company on a mission to drive the future of transportation.