Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
Every month, thousands of people call Charlie Health in search of care for themselves or a loved one. While we strive to serve as many people as possible, not everyone is appropriate for treatment at Charlie Health. For example, someone might need services that we don’t currently provide. These people still need somewhere to go, and it’s the Referral Coordinator’s responsibility to help.
The Referral Coordinator will have the opportunity to work directly with patients and families to identify alternative treatment options. To do this, the Referral Coordinator will search Charlie Health’s national provider database. Then, together with the family, they will select an appropriate resource and make the referral via phone, fax, and/or web.
The Referral Coordinator will also help build and maintain Charlie Health’s relationships with external providers. This person will be expected to communicate professionally and collaboratively with external providers, identify areas where additional referral options are needed, and make updates to the database as provider information changes.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to impact thousands of lives in a meaningful way.
Responsibilities
- Ensure a supportive, positive experience for clients and referral sources / external providers
- Work directly with clients, families, and referral sources to understand their needs and preferences
- Make accurate and timely outbound referrals for who are not admitted to Charlie Health
- Use and maintain a nationwide provider database to identify appropriate referral options
- Make referrals using external provider’s preferred communication channels
- Follow-up with clients and/or external providers to verify placement
- Collaborate closely with internal stakeholders at Charlie Health (e.g., clinical team, admissions team) as needed to fulfill job responsibilities
- Document all client and referral source interactions in the electronic record system
- Work closely with the Clinical Outreach and Partnerships teams to build a deep understanding of referral sources and the services they provide
- Function as a liaison between Charlie Health and partners to ensure all ongoing needs are met and the client experience remains at the center
- Adhere to stated policies and procedures and achieve performance metrics goals
Qualifications
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- Minimum of 2 years of relevant work experience (e.g., experience in healthcare, preferably in customer / patient-facing roles such as case management, discharge planning, referral relations, admissions, or outreach)
- Strong interpersonal, relationship-building and listening skills
- Metrics- and results-oriented mindset, with experience working against concrete targets
- Excellent written and verbal communication skills
- Extreme organization and attention to detail
- Work authorized in the United States and native or bilingual English proficiency
- Ability to thrive in a fast-paced environment and learn quickly
- Proficient in Salesforce and Google Suite/MS Office
Additional Information
The expected base pay for this role will be between $55,000 and $65,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote
So—what do you think?
If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
