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Customer Success Manager
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Requirements
  • 5+ years experience in Customer Success or Account Management
  • Eager to help customers solve problems and succeed with Stackwatch solutions
  • A healthy dose of customer-facing experience with a splash of technical expertise, preferably in the infrastructure monitoring and/or Kubernetes space
  • Familiarity with the SaaS customer journey and a proven track record of successfully managing a portfolio of 20-40 enterprise accounts
  • Proven ability to drive continuous value of product(s)
  • Strong desire to work collaboratively with cross-functional teams
  • Demonstrable clarity of thought and top-notch organizational skills
  • Flexibility, adaptability, and a positive, solution-oriented mindset
  • Impeccable communication abilities (written, verbal, and presentation) and unassailable judgment
  • Strong leadership skills, with the ability to talk to a variety of stakeholders-both technical and executive
Responsibilities
  • Manage a book of strategic customers and build strong relationships to help them achieve their goals
  • Develop and execute customer success plans, tracking and reporting on key metrics for customer adoption and overall customer success
  • Partner with technical success to effectively manage onboarding by understanding the goals, timelines, and milestones of the customer
  • Act as a domain expert and consultant to develop and propose solutions that help customers meet their goals efficiently and effectively
  • Develop strategic presentations to support key milestones along the customer journey
  • Continuously identify and define new use cases for Stackwatch products
  • Effectively address customer satisfaction and manage a diverse set of issues, participate in issue triage and prioritization alongside the Product team
  • Identify upsell and growth opportunities, partnering with Sales to ensure growth attainment
  • Provide regular status updates to the Stackwatch leadership team, including retention, churn, and upsell opportunities
  • Play a key role in building the foundation of our Success team through major projects like mapping the customer journey and developing periodic review cadences and scripts
  • Embrace ambiguity and take on responsibilities outside your normal duties and/or comfort zone
Kubecost

11-50 employees

Kubernetes cost visibility & insights platform
Company Overview
Kubecost's mission is to lead Kubernetes-first cloud infrastructure optimization by empowering teams with meaningful, insightful, and impactful data. The company's flagship product, Kubecost, enables teams to manage cost, performance, reliability and other infrastructure operability challenges.
Benefits
  • 🏥 100% paid health insurance
  • 🦷 75% paid dental and vision insurance
  • 💻 $3000 equipment stipend every three years
  • 🖇 Shared office space reimbursed up to $400/month
  • 🗓 Take what you need PTO (
  • 🎉 11 company-paid holidays
  • 🐣 12 weeks paid new parent leave
  • 🌴 1 month paid sabbatical after 3 years
  • ✈️ Company-sponsored opportunities to travel
  • 🫶 up to $500 per year reimbursement for wellness
Company Core Values
  • Launch & learn
  • Context, not control
  • Welcome diversity
  • Celebrate contribution
  • Love the user
  • Be an awesome communicator