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Customer Success Manager
Confirmed live in the last 24 hours
Experience Level
Desired Skills
  • 5+ years experience in Customer Success or Account Management
  • Eager to help customers solve problems and succeed with Stackwatch solutions
  • A healthy dose of customer-facing experience with a splash of technical expertise, preferably in the infrastructure monitoring and/or Kubernetes space
  • Familiarity with the SaaS customer journey and a proven track record of successfully managing a portfolio of 20-40 enterprise accounts
  • Proven ability to drive continuous value of product(s)
  • Strong desire to work collaboratively with cross-functional teams
  • Demonstrable clarity of thought and top-notch organizational skills
  • Flexibility, adaptability, and a positive, solution-oriented mindset
  • Impeccable communication abilities (written, verbal, and presentation) and unassailable judgment
  • Strong leadership skills, with the ability to talk to a variety of stakeholders-both technical and executive
  • Manage a book of strategic customers and build strong relationships to help them achieve their goals
  • Develop and execute customer success plans, tracking and reporting on key metrics for customer adoption and overall customer success
  • Partner with technical success to effectively manage onboarding by understanding the goals, timelines, and milestones of the customer
  • Act as a domain expert and consultant to develop and propose solutions that help customers meet their goals efficiently and effectively
  • Develop strategic presentations to support key milestones along the customer journey
  • Continuously identify and define new use cases for Stackwatch products
  • Effectively address customer satisfaction and manage a diverse set of issues, participate in issue triage and prioritization alongside the Product team
  • Identify upsell and growth opportunities, partnering with Sales to ensure growth attainment
  • Provide regular status updates to the Stackwatch leadership team, including retention, churn, and upsell opportunities
  • Play a key role in building the foundation of our Success team through major projects like mapping the customer journey and developing periodic review cadences and scripts
  • Embrace ambiguity and take on responsibilities outside your normal duties and/or comfort zone

11-50 employees

Kubernetes cost visibility & insights platform
Company Overview
Kubecost's mission is to lead Kubernetes-first cloud infrastructure optimization by empowering teams with meaningful, insightful, and impactful data. The company's flagship product, Kubecost, enables teams to manage cost, performance, reliability and other infrastructure operability challenges.
  • 🏥 100% paid health insurance
  • 🦷 75% paid dental and vision insurance
  • 💻 $3000 equipment stipend every three years
  • 🖇 Shared office space reimbursed up to $400/month
  • 🗓 Take what you need PTO (
  • 🎉 11 company-paid holidays
  • 🐣 12 weeks paid new parent leave
  • 🌴 1 month paid sabbatical after 3 years
  • ✈️ Company-sponsored opportunities to travel
  • 🫶 up to $500 per year reimbursement for wellness
Company Core Values
  • Launch & learn
  • Context, not control
  • Welcome diversity
  • Celebrate contribution
  • Love the user
  • Be an awesome communicator