What your work week will look like

• Own the end to end resolution, of all claims within your vertical ensuring the best experience possible for our customers.
• Day to day key escalation point for the claims team and customers.
• Identification and implementation of new processes and improvements.
• Provides input and assist leadership in planning and organizing the team, analyzing QA results and preparing reports.
• Identifies cross-operational opportunities for claims process improvements, loss prevention programs and internal training.
• Training and mentoring of the team.
• Ongoing auditory responsibilities for existing resources.
• Provide daily support to claims assessors on claim assessments and other activities.

What the ideal profile look like

• Must have active claims adjusting license(s) and the ability to quickly obtain licenses in applicable states
• 2 years experience in Insurance Claims management. (Travel and Ticketing industry experience strongly preferred).
• Strong leadership and team mentoring experience.
• Ability to adapt quickly to a start-up pace environment and culture.
• Proven ability to foster and develop relationships with key external and internal stakeholders.
• Problem solving and advocating for customer solutions.
• Enhancing systems and processes and feedback loops.
• Produce reports and present quarterly results.