Claims Team Lead
Posted on 3/23/2023
Remote • United States
Experience Level
  • Own the end to end resolution, of all claims within your vertical ensuring the best experience possible for our customers
  • Day to day key escalation point for the claims team and customers
  • Identification and implementation of new processes and improvements
  • Provides input and assist leadership in planning and organizing the team, analyzing QA results and preparing reports
  • Identifies cross-operational opportunities for claims process improvements, loss prevention programs and internal training
  • Training and mentoring of the team
  • Ongoing auditory responsibilities for existing resources
  • Provide daily support to claims assessors on claim assessments and other activities
  • Must have active claims adjusting license(s) and the ability to quickly obtain licenses in applicable states
  • 2 years experience in Insurance Claims management. (Travel and Ticketing industry experience strongly preferred)
  • Strong leadership and team mentoring experience
  • Ability to adapt quickly to a start-up pace environment and culture
  • Proven ability to foster and develop relationships with key external and internal stakeholders
  • Problem solving and advocating for customer solutions
  • Enhancing systems and processes and feedback loops
  • Produce reports and present quarterly results
  • We care about the health and safety of our people. This means that we require our employees to be fully vaccinated against COVID-19 if they are not subject to an exemption. Please let us know if you have any questions or need accommodations based on your individual circumstances
  • Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status
  • The annual salary range for this role in NYC is between $50,000 and $80,000. All roles are eligible to receive equity
Cover Genius

201-500 employees

Global insurance technology company
Company Overview
Cover Genius's vision is to protect all customers of the world’s largest online companies. The company looks to create simple policies that don’t require a doctorate to read and super quick claims assessments with instant payments.
  • Flexible working conditions
  • Employee stock options
  • Ongoing learning
  • Paid parental leave
  • Wellness initiatives
  • #WFH when you want
  • Peer bonuses and founder awards program
  • International working opportunities
  • GC Gives giveback program, led by the team
Company Core Values
  • We make it our own
  • We make it better
  • We succeed together
  • We create magic