Senior Site Reliability Engineer
Posted on 2/22/2023
Experience Level
Desired Skills
  • 5+ years' experience in a Site Reliability Engineering (SRE) role / Software Engineering Role
  • Experience mentoring and leading a team in a high-growth organization
  • Experience with SRE topics like SLOs, Error Budgets, resiliency, auto-scaling, self-healing, performance, and more
  • Experience in one or more of the following: node.js, Java, Linux, Python, Go, PHP, or Scala
  • Understanding of Monitoring & Alerting tools (Datadog, Pagerduty, Alert Manager, etc)
  • Learn more about the next chapter for us, our customers and the future of customer experience here
  • To find out more about our people and Life At AIQ, be sure to visit our Medium Tech and Life blogs
  • Modified existing systems to detect and report symptoms in addition to disruptions. We need to be aware of potential problems
  • Designed and maintain monitoring, log centralization, and alerting for all services to facilitate observability and incident management
  • Used log analysis troubleshoot performance problems and system outages
  • Partnered with the product development teams to design and enhance software architecture to improve scalability, service reliability, cost, and performance
  • Worked with engineers to re-architect and rebuild core services their teams rely on to be more efficient and cost effective
  • Standardize our approach to observability so it is easy for a developer to do the right thing
  • Proactively identify high-value initiatives that improve system reliability
  • Define and measure SLOs, SLIs, , Error Budget and actionable alerts such as auto scaling, self healing, etc
  • Identify and reengineer/fix faulty code/configurations (technical debt) within applications and services
  • Monitor system health, latency, and availability to maintain services after they are in production
  • Provide assistance with blameless post-mortems and troubleshoot priority incidents
  • You will work with your team to monitor and ensure the health of the platform, which includes a 24/7 on-call rotation, to ensure a great customer experience

201-500 employees

Data-driven customer experience software
Company Overview
ActionIQ's mission is to help brands make every team member a CX champion. The company's CX Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data, while helping technical teams regain control of where data lives and how it is used.
  • Medical, dental & vision
  • 401k
  • FSA
  • Commuter benefits
  • Gym reimbursement
  • Flexible PTO
  • Paid parental leave
  • Office perks
Company Core Values
  • Human
  • Helpful
  • Innovative