Full-Time
IT Helpdesk Engineer
Posted on 9/16/2025
Envoy Global
201-500 employees
Technology-driven immigration platform with legal support
No salary listed
Hyderabad, Telangana, India
In Person
 IT & Security |
|---|
- Intermediate knowledge of Windows 10, Office 365 and desktop applications (Adobe, Anti-Virus, LogMeIn Rescue, TeamViewer)
- Intermediate working knowledge of Active Directory and Azure Active Directory
- CompTIA A+, or Microsoft certifications
- Working knowledge of DNS, DHCP, TCP/IP, VPN
- Excellent communication skills as well as maintaining a customer-oriented focus
- Associate’s Degree in Computer Science or above
- 2 years to 4 years of IT helpdesk experience, specifically in a Microsoft Windows environment
- Provide Tier 1 and II level support for laptops, desktops, cell phones, and other technical equipment in a professional and timely manner
- Support On-Premise and fully remote users
- Respond to help desk tickets and efficiently prioritize proper responses to solve technology-related issues to meet service level agreements (SLA)
- Install, configure, and update software and operating systems on workstations and devices
- Configure and troubleshoot computer, network, and software issues
- Provide computer training for new hires
- Provide end user training for new and upgraded applications
- Participate in reoccurring status meetings with the Envoy Global helpdesk team
- Write and update internal documentation as well as user training manuals
- Maintain inventory of all equipment, software, and licenses
Envoy Global provides immigration services that help employers hire and manage foreign national workers in the United States. It offers a technology-driven platform that combines case management, compliance tracking, and real-time updates with access to legal expertise, serving large and small clients across industries like technology, healthcare, and finance. The product works by letting employers manage visa cases through a centralized system that automates tasks, tracks regulatory requirements, and provides up-to-date information on case status; clients pay a subscription plus fees for legal services and consulting. Compared with competitors, Envoy Global differentiates itself by tightly integrating technology with legal support in a single platform, offering end-to-end case visibility and compliance for employers of varying sizes. The company’s goal is to help organizations efficiently hire, onboard, and maintain a compliant foreign workforce while navigating U.S. immigration laws.
Company Size
201-500
Company Stage
Series C
Total Funding
$48.1M
Headquarters
Chicago, Illinois
Founded
1998
Simplify's Take
What believers are saying
- Smith Stone Walters merger (Nov 2024) and new offices in Hong Kong, Frankfurt, Mumbai strengthen international presence.
- IBN Immigration Solutions and Offer & Mastmann acquisitions extend African and German market reach significantly.
- Jason Brennan's July 2025 CEO appointment brings fresh leadership to accelerate strategic growth initiatives.
What critics are saying
- Integration failures from Smith Stone Walters, IBN, and Offer & Mastmann acquisitions risk client attrition.
- Direct competition from Envoy Immigration law firm erodes market share through lower-cost legal services.
- Hardened H-1B and L-1 visa scrutiny under 2026 administration reduces core platform demand by 40-50%.
What makes Envoy Global unique
- Integrated technology platform combines legal expertise with case management and compliance tracking.
- 25+ years experience serving Fortune 500 companies with complex global mobility requirements.
- Rapidly expanding geographic footprint across EMEA, Africa, and Asia-Pacific via strategic acquisitions.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 2%2 year growth
↑ 1%CHICAGO, July 15, 2025 /PRNewswire/ - Envoy Global, a leading global corporate immigration services provider, announced today that Jason Brennan has been appointed the Company's new Chief Executive Officer, effective July 14, 2025.
Through their exclusive affiliation with Corporate Immigration Partners, P.C., Envoy Global is able to offer innovative, high-quality legal services in the U.S. and now, Germany.
Envoy Global's affiliate, Corporate Immigration Partners, P.C., has acquired Offer & Mastmann, a leading German immigration law firm in Frankfurt. This acquisition enhances Envoy Global's global immigration services, leveraging Offer & Mastmann's expertise in German employment-based immigration law. Richard Burke, CEO of Envoy Global, highlighted the alignment in values and the potential to deliver greater value to clients facing cross-border immigration challenges.
On Monday 24 February, Smith Stone Walters and Envoy Global teamed up with leading tax, accounting and business advisory firm Blick Rothenberg to host the 2025 Global Business Mobility Seminar.
Envoy Global, a leading corporate immigration services provider, has acquired IBN Immigration Solutions, expanding its presence in the EMEA region. IBN, based in Cape Town with offices in Johannesburg, Nairobi, and Windhoek, is known for its expertise in African immigration law. This acquisition enhances Envoy Global's ability to serve multinational clients in Africa, aligning with its mission to simplify global immigration management.