IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking a full-time entry-level Order Processing Specialist to help support our growing Customer Services team.

The ideal candidate will enjoy working in a fast paced environment and demonstrate excellent organizational skills while able to multitask and prioritize job tasks. We are looking for a quick learner who is flexible and has strong attention to detail.

*This is a full-time position in our San Mateo, CA office with a hybrid work schedule.*

WHAT YOU’LL BE DOING

• Responsible for receiving and processing a large volume of complex order types and ensuring these payments are entered accurately
• Maintain data entry requirements, ensure rates used in purchase orders are appropriate as agreed with sales team
• Conduct weekly audits of processed orders to ensure accuracy of new revenue calculations
• Review orders for completeness according to reporting procedures and communicate with customer purchasing departments for further processing of incomplete orders
• Use Salesforce to record processed orders and communicate relevant information with sales, renewal, and customer success representatives
• Calculate and compile order-related statistics, and prepare reports for management

WHAT WE’RE LOOKING FOR

• Bachelor’s Degree
• Detail-oriented and exceptionally organized
• Energetic self-starter who thrives in a fast-paced team environment
• Strong written and oral communication skills
• Experienced with Microsoft Word and Excel, Salesforce experience a plus
• Comfortable with technology and passionate about bringing technology into the classroom
• Customer service experience a plus

Our pay ranges are determined by role, level, and location. The base hourly rate for this full-time position is $17.00 to $28.00 per hour + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

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