Full-Time
Junior Project Manager - ServiceNow Integration
Sakon
501-1,000 employees
No salary listed
Remote in USA
Remote
Willing to travel up to 25% of the time.
 Business & Strategy (1) |
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- Experience in a dynamic, fluid software working environment; 10+ years of Industry experience delivering mobility software solutions and services to domestic and global clients
- Bachelor’s Degree
- Minimum of 5 years of project management experience; Project Management Professional (PMP) or equivalent certification preferred
- 2+ years of experience managing ServiceNow integration projects, including ITSM, ITAM, HRSD, CMDB, and workflow automation initiatives
- Experience working across multiple technical projects that include HRIS, Mobile Device Management (MDM), AP/GL and financial systems integrations
- Business travel as dictated by client project requirements, expected <25% of the time
- Experience with project management tool sets to include MS suite of products, JIRA, SharePoint, and Smartsheet
- Proven knowledge of the concepts, methods and practices of project management and demonstrable strong time-management and follow up skills required; Ability to manage/prioritize competing demands across multiple projects
- Strong communication, writing, listening, analytical, and problem-solving skills; Demonstrable organizational and leadership skills are critical to success as well as the ability to remain calm/comfortable through ambiguous or vague situations
- Ability to think critically, document factually, and stay focused on the underlying business requirements to contribute in a technical team environment
- A focus on consistent, high-quality delivery of work product, demonstrable throughout one’s work
- Integrity, authenticity, respect, and confidentiality; Ability to work collaboratively and diplomatically across global business units
- Strong understanding of enterprise system integrations, ServiceNow platform capabilities
- Ability to work Independently/with high level of autonomy. Self-motivated with strong sense of urgency to (a) drive project team to meet deadlines and (b) continuously evaluate existing processes and procedures to make recommendations for improvement
- Supports PMO Director to develop skills of staff; advises and encourages junior staff on how to complete tasks and activities with greater efficiency through application of lessons learned from prior projects; recommends training(s) to mitigate knowledge gaps and improve strategy execution
- Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s)
- Works with client and internal teams to develop documentation for a given project including business goals and objectives, project strategy, scope, requirements, and a detailed project plan; may assist in the development of use cases, test cases and training needs, as necessary, for all project assignments
- Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports
- Runs regular project meetings, setting the agenda, leading the meeting and documenting/delegating action items, meeting notes, client satisfaction and timeline shifts
- Manages client activities, resolves problems and communicates escalations or issues to management in a timely manner, ensuring that all communication is professional, accurate and the appropriate level of information for the intended audience priorities
- Manages according to project plan and scope of work- quickly identifies scope creep and deploys measures to enforce change management procedures/controls
- Leads and manages end-to-end integrations Projects with ServiceNow.
- Ensures proper governance, documentation, and adherence to integration best practices for ServiceNow and related enterprise systems
- Project Management Professional (PMP) or equivalent certification preferred
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Concord, New Hampshire
Founded
2003
Simplify's Take
What believers are saying
- Joe Fasanella's ServiceNow, Coupa experience drives $187.6M revenue growth since November 2025.
- 893 employees across US, Canada, UK, India, China, Singapore enable global expansion.
- Kids Connect Global partnership aligns growth with social impact for underserved children.
What critics are saying
- ServiceNow's Q1 2026 native module erodes Sakon's integrations and captures customers.
- Coupa's March 2026 Expensify Telecom acquisition poaches mid-market clients via pricing.
- Deloitte's January 2026 IP lawsuit halts US sales and demands re-engineering.
What makes Sakon unique
- Sakon Telecom Cloud unifies network, mobility, and expense management into one intelligent system.
- Sakon integrates seamlessly with ServiceNow, Microsoft Teams, and Salesforce for enterprise workflows.
- Sakon pioneered global telecom system of record and lifecycle management breakthroughs.
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Company News
Sakon names Joe Fasanella Chief Revenue Officer. Joe Fasanella Sakon, the company redefining enterprise connectivity through its Telecom Cloud, today announced that Joe Fasanella has joined as Chief Revenue Officer to lead the company's next phase of global growth. Built to simplify the complex and predict the uncertain, Sakon's Telecom Cloud unifies every dimension of enterprise connectivity across network, mobility, and expense into a single intelligent system that turns data into foresight and operations into opportunity. As a market-maker in enterprise transformation, Fasanella brings a rare combination of operational discipline and visionary growth leadership to Sakon. A transformational go-to-market executive with a record of scaling multi-billion-dollar revenue engines, he has spent more than two decades building global partner ecosystems and driving customer outcomes that reshape markets. In his new role, Fasanella will align Global Sales, Partner Ecosystems, Solution Consulting, Marketing, and Revenue Operations to help customers gain clarity, control, and measurable value from their connectivity investments. "Sakon Telecom Cloud presents a timely response to the 'enterprise telecom gap,'" noted Fasanella, "connecting carrier services to enterprise IT operations, unlocking value and new revenue streams from a massive addressable telecom management market. This is a significant opportunity." Fasanella joins Sakon following senior leadership roles at ServiceNow, Coupa, and CA Technologies, where he and his teams drove billions in annual contract value and forged alliances with consultancies such as Accenture, IBM, Cognizant, and Deloitte over decades. His experience will be central to expanding Sakon's reach and defining the Telecom Cloud category worldwide. "Sakon is meeting the moment and moving it forward," added Fasanella. "Enterprises everywhere are under pressure to do more with less, to simplify, predict, and perform. Telecom Cloud provides them with the intelligence they need to manage complexity and turn connectivity into competitive advantage." From global manufacturers to financial leaders, organizations use Sakon to see and control what was once invisible, turning disconnected telecom systems into a living network of intelligence. Telecom Cloud integrates seamlessly with ServiceNow, combining AI-driven insights, automated workflows, and real-time data exchange to help enterprises unlock efficiency, eliminate waste, and redirect savings into innovation. During its next phase of growth, Sakon is expanding its platform integrations, embedding agentic solutions into workflows wherever enterprises operate, ServiceNow, Microsoft Teams, Salesforce, and more. Sakon's fintech stack provides best-in-class IT financial management to target all IT spend and beyond. "Joe's arrival signals the acceleration of our growth journey," said Andy Goorno, CEO of Sakon. "His experience building ecosystems and empowering teams aligns perfectly with our mission to make intelligent connectivity the foundation of enterprise transformation." About Sakon Sakon is the Telecom Cloud, helping global enterprises automate, manage, and predict their telecom and mobility operations. As early pioneers who created the first complete global telecom system of record and delivered breakthroughs in telecom lifecycle management, Sakon continues to evolve with cutting-edge solutions. Its intelligent platform unifies enterprises and their telecom service-provider partners with real-time data exchange, automated workflows, and AI-driven capabilities that eliminate complexity and drive measurable outcomes. Sakon also believes that growth should serve people, where all innovation begins. The company's global teams strive to make connectivity smarter and simpler, building technology that empowers enterprises, strengthens partnerships, and reshapes how the world experiences telecom. Through its support of Kids Connect Global, Sakon helps bring digital access and educational opportunity to children in underserved regions, extending the company's mission and purpose by forging meaningful connection.
Sakon, the leading platform and services provider for understanding, managing, and transforming enterprise communications, has been named a Visionary in the 2023 Gartner Magic Quadrant for Mobility Management Services, Global.
Sakon, the leading platform and services provider for understanding, managing, and transforming enterprise communications, has been named a Visionary in the 2022 Gartner Magic Quadrant for Mobility Management Services, Global.