About the role:

We are looking for an experienced IT Support Engineer with both technical and interpersonal skills to join the IT team in a fast-paced startup company. If you are looking for a company with long-term IT career opportunities; and you have strong IT technical support skills with a focus on providing end-user solutions, we want you on our team.

Responsibilities:

• Resolve user daily requests through a ticket tracking system
• Asset tracking and user hardware management using an asset tracking system
• Ensure that all our conference room audio and visual equipment are operating effectively
• Collaborate with other departments to ensure that new hires are, and their equipment is set up and ready for their first day
• Work closely with other IT team members to update processes and procedures documentation
• Evaluate and recommend hardware setup to keep up with the different vendor changes
• Work with various system management tools to enforce security updates and patches
• Setup and decommission user accounts to services on-prem and cloud-based in a Single Sign-on environment
• Support user systems in a Windows and Mac environment
• Coordination and scheduling for testing of audio/visual equipment prior to corporate-wide meeting events

Requirements/Qualifications:

• 5+ years of experience in an IT support role for a high growth startup company
• 5+ years of experience in end-user support in a Microsoft Active Directory environment
• 5+ years of experience with supporting Mac OSx
• 3+ years of experience in working with audio/video services like Zoom
• 3+ years of experience with troubleshooting and resolving networking LAN, Wifi and VPN issues
• 3+ years of experience with MDM tools and system deployments like Jamf or Addigy
• Familiar with application creation and assignment using SSO like PingOne or Okta
• Identify, plan, propose and document projects related to improving efficiency and productivity
• Excellent customer service skills

 Education:

• Bachelor’s degree or higher in a relevant discipline 
• Related network and security certifications are a plus 

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