Client Delivery Manager

A bit about us

Genius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federations—including the NFL, English Premier League, FIBA, and NCAA—ensuring that critical data and cutting-edge products reach millions of users. 

If you want to be part of a passionate global team shaping the future of sports entertainment, then come and join us. We foster an environment where creativity, collaboration, and continuous learning drive innovation for our partners and end-users.   

The Role – Client Delivery Manager

As a Client Delivery Manager at Genius Sports, you serve as the crucial link between our clients and internal teams to deliver high-quality digital products and solutions. You will lead the delivery of complex sports technology solutions including Free-to-Play products, digital engagement platforms, and data solutions from conception to launch and beyond. This role combines technical product management skills with client-facing delivery expertise to ensure successful implementation of our solutions.

Key Responsibilities

Strategic Product Management

• Own the end-to-end delivery of sports technology products and solutions, serving as the primary product owner and client advocate
• Develop deep product expertise in our Free-to-Play and engagement solutions, applying this knowledge to scope custom solutions that meet client objectives
• Define product requirements with clear user stories, acceptance criteria, and technical specifications
• Partner with commercial and account teams to provide expert product input during pre-sales activities, scoping sessions, and proposal development

Client Relationship Management

• Serve as the primary point of contact for technical product delivery, establishing trusted advisor relationships with clients
• Lead client-facing meetings, presentations, and workshops with confidence and technical authority
• Effectively manage expectations, communicate progress, and navigate challenges throughout the product lifecycle
• Identify and capitalize on opportunities for product enhancements and additional value-add services

Delivery Excellence

• Develop and maintain detailed project plans, timelines, and resource forecasts to ensure on-time, in-budget delivery
• Lead cross-functional teams including developers, designers, QA, and product specialists through the delivery process
• Implement and maintain delivery frameworks combining Agile, Scrum, and traditional project management methodologies as appropriate for each client engagement
• Oversee quality assurance processes to ensure all deliverables meet our high standards and client expectations
• Proactively identify and mitigate risks, creating contingency plans and escalating issues appropriately

Design & User Experience Coordination

• Collaborate with design teams to translate client brand guidelines, visual identity, and experience goals into product designs
• Facilitate client feedback sessions on wireframes, mockups, and design concepts
• Ensure design deliverables meet client expectations while maintaining product usability

Technical Collaboration

• Work with technical teams to translate client requirements into viable technical solutions
• Provide input on technical feasibility of client requests
• Stay current on industry trends and new technologies to enhance our product suite

Product Performance & Optimization

• Monitor and analyze product performance metrics post-launch
• Lead continuous improvement initiatives based on user analytics, client feedback, and market trends
• Facilitate retrospectives to identify successes and opportunities for process improvement
• Document and share best practices and insights across the organization
  
  

Qualifications

• 3+ years of experience in product/project management, client delivery, or similar roles, preferably in a technology, SaaS, or sports technology environment
• Proven track record of successfully delivering digital products with multiple stakeholders
• Solid technical acumen with understanding of web, mobile, APIs, and data technologies
• Excellent client-facing communication skills with the ability to build relationships, negotiate, and influence across all levels
• Experience working with Agile methodologies and related tools (JIRA, Confluence, etc.)
• Demonstrated ability to manage competing priorities in a fast-paced environment
• Analytical mindset with data-driven decision-making capabilities
• Bachelor's degree in a relevant field or equivalent professional experience
  
  

Preferred Qualifications

• Experience in sports technology, sports data, or digital fan engagement
• Knowledge of project management frameworks 
• Experience with product lifecycle management tools
• Understanding of sports betting, media, or fantasy sports ecosystems
  
  

What’s in it for you?  

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.    

The salary for this role is based on an annualized range of $65,000 - $115,000 USD. This role will also be eligible to take part in Genius Sports Group's benefits plan. 

How we work

Genius will be returning to the office 4 days a week, and this will give you the opportunity to work collaboratively face-to-face with colleagues in our New York office.  

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organization and continue to invest in our highly talented and diverse team of Geniuses.    

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.