Supervisor of Healthcare Enrollment

Position Summary:

The Supervisor of Healthcare Enrollment plays a pivotal role in the development and management of strategic initiatives with community partners across a range of industries and boroughs. This individual is responsible for building sustainable and impactful partnerships that create direct referral of potential clients and enhance access to government and local benefits. 

The role will be supervising and developing a team of healthcare navigators and support staff. The work will be instrumental in bridging the gap between government benefits and potentially eligible individuals.The Supervisor nurtures relationships and professionally develops staff as well as program participants translating contract requirements, into measurable goals, accountability measures and motivation into actionable items. This position requires a high degree of emotional intelligence, communication skills and ability to operationalize contract requirements.

What You'll Do:

Staff Development and Leadership

• Lead a team of approximately 10 individuals applying techniques to motivate staff, establishing and maintaining a high energy, high accountability, team approach to getting site work completed in a timely manner and in an atmosphere that is stimulating and allows for continued growth and development

• Conduct weekly supervisions with staff that are data informed and foster accountability with measurable goals to continuously improve performance where goals are being achieved at 90% or greater and correct deficiencies when goals are below 89%.

• Review and evaluate staff performance by completing monthly and annual case and performance reviews on each team member setting improvement goals to ensure each individual team member meets monthly/quarterly/yearly contractual goals; develop continuous process improvement plan and/or corrective action plans to reflect necessary contractual achievement progression

• Represent Single Stop at monthly and quarterly meetings with the ability to translate information into actionable items as well as look for innovate approaches to keep Single Stop at the forefront of excellence

• Collaborate with local leaders and other program staff to develop solutions and partner with other program leaders to execute process and projects for the growth and continuous improvement of the program

• Design and execute a minimum of 1 solution or specific training based on funder requests, feedback from internal reviews, etc monthly to drive towards continuous process improvement

Participant and Partner Relationship-Building

• Build relationships and coordinate robust schedule of daily rotating community partners where staff may meet and present to potentially eligible individuals, ensuring funder KPIs for zip code and target demographics are achieved

• Observe, and assist, when necessary, a minimum of 10% of participant interactions at community sites a week including during workshops, navigations and enrollment meetings

• Provide coverage at operation sites as needed, as well as answer calls from the consumer helpline during high-volume periods.

Performance Management and Outcome Achievement

• Consistently meet or exceed performance targets and KPIs, including healthcare education, navigation and enrollments
• Work closely with internal teams to maintain service consistency and accountability, improving overall efficiency in services including participation workshops and healthcare enrollments
• Responsible for capturing and recording workshop, navigation and enrollment information
• Responsible for execution of healthcare knowledge and coaching across Single Stop’s healthcare access programs and ensuring consistent messaging and accuracy in information provided and applications completed

Compliance, Documentation, and Data Accuracy

• Maintain up-to-date, accurate documentation in the Electronic Case Management system for all customer interactions, including visit details, geographic coverage, and population served
• Track all outreach conducted, workshops attendance numbers, healthcare navigations appointments, submitted applications and healthcare enrollments by internal staff across programs 
• Maintain distinct tracking systems for internal versus external enrollment activity.

You'll be a Great Fit For this Role If:

• Bachelor’s degree in Human Services, Finance, Business, or a related field from an accredited institution required.
• A Master’s degree in a relevant discipline is a strong plus.
• Minimum of 3 years of experience in benefits access such as healthcare, SNAP, taxes, public assistance or other low-income based qualification program
• Minimum of 2 years of experience in supervising and leading teams, benefits access such as healthcare, SNAP, taxes, public assistance or other low-income based qualification program

• And/or education or experience deemed appropriate by the agency.

Compensation

Starting at $64,350

Equal Opportunity Employer