Manager - Sports & Entertainment Vertical

Key Responsibilites

• Lead the Sports & Entertainment vertical strategy, setting direction and targets aligned with company goals.
• Partner with Sales, Customer Success, Marketing, and Product teams to execute go-to-market plans and deliver customer success.
• Represent the vertical internally and externally—sharing customer insights, market trends, and partnership opportunities.
• Oversee forecasting, pipeline management, and performance reporting to ensure sustainable growth.
• Guide Account Executives and Customer Success Managers to achieve revenue and retention targets.
• Collaborate with Marketing on campaigns, messaging, and industry events to strengthen Conversica’s brand presence.
• Provide strategic input to Product and Engineering on vertical-specific enhancements.
• Build and develop a high-performing team and culture focused on accountability, collaboration, and results.

Qualifications

• 8+ years of experience in SaaS sales, account management, or customer success roles.
• 5+ years of experience in the sports, entertainment, or media industries.
• Proven ability to lead teams or cross-functional initiatives that drive revenue and customer growth.
• Strong business acumen and executive presence, with the ability to engage senior stakeholders.
• Demonstrated success developing and executing go-to-market strategies.
• Excellent communication and collaboration skills across departments.
• Experience working with professional sports organizations, leagues, or entertainment brands.
• Background in scaling a new business line or vertical within a SaaS company (preferred).
• Familiarity with Salesforce or other CRM tools.