Post Closing Servicing Specialist

***Please note this is a four-month contract***

100% Onsite in Palo Alto, CA

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

We are seeking a Post Closing Servicing Specialist on a 4-month contract basis (with the possibility of extension depending on business needs).  You will be responsible and accountable for all aspects of review, preparation, recording, accuracy timely submission, and maintenance of all Closing Documentation. You will assist in all aspects of internal controls, status, and reporting of all physical and e-recording of all closing documents. In this role, you will work with banks and title companies to resolve issues in recording. You will assist in monitoring the vendors’ document recording processes, as well as contribute to internal reporting on the status of the recorded documents. You will also assist in providing Servicing support as needed. This role will report to the Post-Closing Team Lead. 

Your responsibilities

• Receive and review physical closing documents.
• Prepare packets for shipment to custodians.
• Receive electronic and physical recorded documentation and final title policies.
• Report issues related to the recording of all closing documents.
• Regularly liaise with title companies and other vendors involved in the recording process.
• Work with custodians to resolve any exceptions.
• Be the first point of contact for document-related inquiries and questions as they arise.
• Perform other duties as assigned by manager.
• Cross-train in other functions and assist as needed.

About you

• High School diploma or equivalent.
• 1+ years of document handling or processing experience, preferably in real estate or banking.
• Notary Public certification is preferred.
• Basic skills in Google Docs and Google Sheets or Microsoft Office equivalent are required.
• Willing and able to work in the office 5 days a week. 
• Knowledge of real estate documents, title insurance, or escrow functions is a plus.
• Experience communicating with and interacting with title companies, counties, and external counterparties in the real estate recording process. 
• Willing to learn new systems and processes as the team grows and adapts to new tools and techniques
• Strong attention to detail, prioritization, and organization skills; able to work at a pace that ensures that established deadlines are met.
• Ability to handle multiple projects in a fast-paced, hyper-growth environment.
• Ability to work with cross-functional groups throughout all levels within the organization and participate in the problem-solving process.
• Desire to continuously improve and a positive, "can-do" approach.
• Solid verbal and written communication skills.
• Solid interpersonal and customer service skills.

Our benefits 

• NA for contract role

Compensation at Point will be determined by skills and experience. Point has identified the expected annual hourly range for this role at this level to be:

• $21.63 - $28.84

At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.