Retail Operations Associate

PT Operations Associate at SMCP (Sandro)

Location: Sandro, Fashion Outlets of Chicago

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global.

At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!

As an Operations Supervisor, you’ll play a pivotal role in driving the store’s operational efficiency while supporting the customer experience from behind the scenes. Your attention to detail, problem-solving skills, and passion for sales operations will help create seamless and effective back-of-house processes. You’ll lead and manage the back-of-house team to ensure flawless execution of merchandise processing, inventory control, and store organization.

By working closely with your team, you’ll ensure operations run smoothly, allowing the customer-facing aspects of the store to shine. In addition to overseeing day-to-day operations, you’ll assist with key tasks such as managing inventory, ensuring compliance with store procedures, and supporting visual merchandising efforts.

While your primary focus will be on back-of-house functions, your contributions will have a direct impact on the customer shopping experience by enhancing overall store efficiency. No two days will be the same, offering you the opportunity to influence store performance and contribute to team success in a dynamic environment.

What You’ll Do:

Leadership & Operational Excellence

• Lead by example in all back-of-house operations, setting high standards for efficiency, accuracy, and attention to detail across all tasks.

• Ensure seamless coordination between back-of-house and sales floor operations to support overall store performance.

Inventory Management & Merchandise Processing

• Oversee all inventory processes, including merchandise check-in, stock processing, store-to-store transfers, markdowns, RTVs (Return to Vendor), and liquidation.

• Implement procedures to ensure timely and accurate stock handling, minimizing errors and maximizing efficiency.

Visual Merchandising & Product Presentation

• Manage visual merchandising processes such as floor sets, product replenishment, and ongoing maintenance to uphold brand standards.

• Collaborate with the sales team to ensure merchandise displays are visually appealing and aligned with current promotions and trends.

Asset Protection & Inventory Control

• Implement and monitor asset protection strategies to minimize inventory loss and prevent shrinkage.

• Oversee accurate and timely physical inventory counts, ensuring compliance with company standards and protocols.

Stockroom Organization & Safety Compliance

• Maintain an organized, efficient stockroom, ensuring all back-of-house areas are clean, accessible, and compliant with safety regulations.

• Promote best practices for stock handling and storage to support smooth operations and maintain a safe work environment.

Sales Floor Support & Customer Engagement

• Provide support on the sales floor as needed, assisting with POS operations and ensuring a smooth checkout process.

• Greet and engage customers when required, contributing to an exceptional shopping experience and reinforcing brand values.

Who You Are:

• 2+ years of prior sales support experience, including POS, inventory management, cycle counts, and shipment processing.

• Prior supervisory experience is a plus.

• A natural problem solver with strong organizational skills and attention to detail.

• Strong communicator who thrives in a fast-paced, dynamic environment.

• Flexible with scheduling needs and can adapt to the business demands.

• Bilingual in certain key markets (preferred but not required).

• You’re passionate about creating operational excellence and ensuring a seamless store experience.

• Flexible availability, including evenings, weekends, and holidays, is required.

Join a Career That Fits Your Life:

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay, individual commission, and sales incentives. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution.

We know that balance and well-being matter. That’s why we provide a voluntary health plan, 401(k), and paid time off, including holiday pay—plus paid parental leave and pet benefits. You’ll also have access to resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.

Ready to lead with confidence and style? Apply today and become part of the SMCP Dream Team!