Full-Time
Staff Data Scientist
AI-enhanced customer service solution for businesses
Senior, Expert
London, UK
- 7+ years experience working with data to solve problems and drive evidence-based decisions
- Demonstrated ability to influence and guide product strategy with data
- Excellent communication skills (technical and non-technical) and a focus on driving impact
- Experience mentoring other data scientists
- Strong growth mindset and sense of ownership. Innate passion and curiosity
- Excellent SQL skills
- Strong proficiency with a scientific computing language (R or Python)
- Proficiency with BI/Visualization tools like Tableau, Superset or Looker
- You'll build and automate actionable models and dashboards
- You'll craft data stories, share your findings and advocate for your recommendations across the company
- You'll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables
- You'll propose and lead projects to improve the tools and infrastructure that data scientists use to do their work
- You'll be part of the RAD leadership team, where you'll help improve how the RAD org operates
- You'll mentor and coach other data scientists and product researchers in RAD
- Experience working on a B2B SaaS product
- Experience working with Go To Market teams (Marketing, Sales, Finance)
- Experience with data modeling and ETL pipelines
- Experience partnering with Product Research teams
Intercom stands out as a leading customer service solution provider, offering a unique blend of automation and human support that enhances customer satisfaction while reducing operational costs. Their AI-enhanced workspace, trusted chatbot, and no-code automations facilitate efficient team collaboration and swift issue resolution, contributing to a 15% increase in handled conversations. With over 25,000 global organizations relying on their platform, Intercom's commitment to delivering unparalleled user experiences and their vision for a future where most customer conversations are resolved without human intervention, make it an exciting and rewarding place to work.
Company Stage
Series D
Total Funding
$291.9M
Headquarters
San Francisco, California
Founded
2011
6 month growth
↑ 4%1 year growth
↑ 9%2 year growth
↑ 8%Benefits
We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.