Observability Engineer

As an Observability Engineer, you will be a technical expert responsible for the installation, configuration, maintenance, and optimization of our monitoring and observability platforms. You will ensure the seamless operation of our systems to empower business processes and data-driven insights. You will work cross-functionally to understand business needs, act as a technical consultant to stakeholders, and mentor junior team members.

Job duties may include, but are not limited to:

• Lead the installation, configuration, patching, and updating of critical applications used in core business processes and technology teams.

• Monitor, troubleshoot, and proactively optimize the performance and scalability of applications to meet rising data volumes and usage demands.

• Take ownership of complex technical issues, collaborating with vendors and internal teams to drive resolution and ensure system reliability.

• Partner with stakeholders across the organization to understand business processes, advise on best practices, and translate requirements into application usage and configuration strategies.

• Investigate new technologies, tools, and strategies to enhance our monitoring and observability capabilities, propose and implement solutions for improved efficiency and functionality.

• Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
 

We’ll also want to know you can demonstrate these attributes:

• Strong communication skills (written and verbal)

• Aptitude to learn new technology

• Ability to multitask

• Adaptable to change and shifts in priority

• Ability to motivate and encourage a high-performing diverse team

• Effective communication and conflict resolution

• Exemplary customer service skills

• Excel in a fast-paced, results-oriented environment

• Thrive in a highly cooperative work setting

• Ability to translate technical language into general terms

• Works well under pressure

• Leadership skills

• Dedicated work ethic

• Demonstrate the understanding and illustrate practice of soft skills

• Strong expertise in Linux and Windows server administration

• Bachelor’s degree in Computer Science, Information Systems, a related field, or equivalent experience

• 5+ years of hands-on experience installing, configuring, and supporting monitoring and observability tools (Grafana, Splunk, SolarWinds, etc.)

• Strong knowledge of effective project management techniques; principles and practices of effective management and supervision

• Ability to plan, organize, and document complex system design activities and to configure systems to be consistent with institutional policies and procedures

• Experience influencing others without positional control

• Proficient in basic computer technologies, appropriate for an internet-based company

• Regular and predictable attendance

Learn more about us on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.