JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.
Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.
5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.
We are seeking an IT Help Desk Engineer for our Syracuse, NY location. This role will provide hands-on support of the users of JMA’s IT infrastructure to ensure all software and hardware platforms are functioning properly to allow the user base to use the systems to their fullest potential. This position will also support data backup systems, data center infrastructure, security tools, and network infrastructure across all sites.
Responsibilities:
- Serve as the first point-of-contact for customers seeking technical assistance over the phone, email or in person.
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by end-users.
- Walk the customer through the problem-solving process.
- Collaborate with network engineers and security team on complex issues.
- Define, document, and enforce system standards.
- Complete project work, on-time, on-budget and within spec.
Required Skills & Experience:
- Bachelor’s degree in Information Systems/Information Technology or equivalent experience
- 3+ years of experience working with the following technologies: Cisco, Avaya, VMware, Microsoft, Servers, Back-up Technologies
- Microsoft 365 or Azure certifications highly desired
- Prior information technology or system administration experience preferred.
- Familiarity with PC hardware, office environment or point-of-sale experience a plus
- Solid understanding of networking protocols, platforms, and hardware technologies
- Strong knowledge and aptitude on Microsoft suite of applications and associated technologies
- High energy, team first mindset with a learner’s aptitude
- Attention to detail, demonstrates an ability to document, follow, and enforce standards across our IT platforms.
JMA is growing, and it is profitable – We have invested more than $10MM in capital equipment in past 4 years.
JMA is the technology leader in our industry, with more patents than any of our competitors.
At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you’re looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.
At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.
