Director - Software Engineering

Job Description

The Work itself:  

• Design, develop and implement next generation observability platform that is a critical part of Visa’s operational system, while influencing Visa’s internal standards for scalability, security, and reusability  
• Collaborate multi-functionally to create design and develop best-in-class observability platform solutions for multiple Visa technical offerings  
• Work with key stakeholders in product development, infrastructure and operation team to provide the best quality and high reliability observability platform solutions that fit their business needs. 
• Leverage innovative and latest technologies to build the next generation platform which is cost effective with high reliability and scalability.  
• Lead a team of system and software engineers. Provide coaching and support to achieve highest quality of work. 

Essential Functions: 

• Leadership & Vision: 
  • Define and communicate the strategic vision for the next-generation observability platform. 
  • Stay abreast of industry trends and advancements in observability, metrics, tracing, and logging technologies. 
• Platform Design & Implementation: 
  • Lead the architecture, design, and development of a robust observability platform that integrates the latest technology to modernize metrics, tracing, and logging solutions. 
  • Ensure the platform provides reliable, scalable, and high-performance services to meet the needs of various stakeholders. 
  • Maintain and improve all open source software, provide development and 3rd, 4th level support
• Technical and Development Leadership: 
  • Provide hands-on technical leadership and mentorship to the development team. 
  • Guide the team through complex technical challenges, ensuring best practices and high-quality code standards are maintained. 
  • Oversee the entire lifecycle of the platform development, from initial concept through to deployment and ongoing maintenance. 
  • Work closely with program management team to develop and manage project timelines, budgets, and resource allocation to ensure timely and cost-effective delivery. 
  • Implement and oversee rigorous testing, monitoring, and performance tuning processes to ensure the platform meets high standards of reliability and efficiency. 
  • Address and resolve any issues or bottlenecks that arise during development and deployment. 
• Team Building & Management: 
  • Build and manage a high-performing team of engineers, developers, and other technical staff. 
  • Foster a collaborative and innovative work environment, promoting continuous learning and development. 
• Collaboration & Communication: 
  • Collaborate with cross-functional teams, including product management, operations, and other engineering teams to align the platform development with business goals. 
  • Communicate progress, challenges, and achievements to executive leadership and other stakeholders. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 5-7 years’ experience leading teams. Number of years of relevant experience is little flexible if you have excellent track record
• Proven experience in leading the design and implementation of large-scale observability platforms with latest technology including agents, pipeline and real-time data store
• Hands on experience in developing open source software is a big plus, for example, Clickhouse, OTEL, FluentBit
• Hands on experience in building open-source observability solution, with software like Clickhouse, Open Search, OTEL, a big plus
• Strong technical background in software and system development, with hands on experience in java, go, python.
• Deep understanding at system level, including compute, storage and network components.
• Hands on experience with latest database, including both RMDB like mySQL, MSSQL, TSDB like promethus.
• Hands on experience in building data pipeline with streaming technology like Kafka
• Experience in proactive capacity planning, build highly reductant, reliable system with cost effective infrastructure.
• Demonstrated ability to stay current with industry trends and emerging technologies.
• Ability to manage multiple competing top priorities in a fast-paced environment.
• Strong communication skills, being able to work with cross functional teams and key stakeholders to gather and refine requirements for next generation observability platform.
• Strong experience in people management, leading teams of software and system engineers, managing performance and grow talent.