Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Regulatory Relations Manager, you will provide a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you’ll do:

• Acts as a trusted adviser to the Business and control functions on regulatory and supervisory developments; and regulators on USAA specific developments.

• Ensures regulators have appropriate access to USAA resources (GRC tools, applicable policies or procedures) and information required to discharge their supervisory responsibilities with respect to exams.

• Develops and communicates insights on USAA-specific regulatory engagement issues, in addition to broader regulatory industry-wide issues/themes.

• Centrally tracks and coordinates stakeholder responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed.

• Performs quality assurance on stakeholder responses ensuring completeness and accuracy before submitting responses to regulators.

• Provides status updates for all requests to both internal stakeholders and regulators.

• Serves as a resource to team members on escalated issues.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years experience with regulatory interactions to include collaborating with regulators and risk management policies and frameworks.

• Demonstrated experience working in a highly regulated environment.

• Advanced knowledge of laws and regulations applicable to large financial institutions (e.g. OCC Heightened Standards, FFIEC Handbooks and Guidance).

• Demonstrated ability to apply sophisticated knowledge of regulatory risks to consult and provide insight and guidance.

• Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

• Proven ability to collaborate with the most senior leaders to provide effective guidance and regulatory expertise.

• Proven application of critical thinking skills.

• Proven ability to communicate sophisticated concepts verbally and in writing.

What sets you apart:

• Experience working in large financial services institution.

• Prior work experience at the OCC, FDIC, or Federal Reserve.

• US military experience with skills related to one of the following MOS’s: Navy (Legalman (LN)), Marines (4402,4405, 4406, 4410, 4430), Army (27A/42 series/59A/97A/45A/46A/34A), USAF (1102C1 / 1340-1341 / 1C3X1 / 1D7XX)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,900 - $172,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.