Full-Time
Accounts Receivable Cash Applications & Third Party Administrator
Posted on 8/20/2026
Applied Innovation
201-500 employees
Provides technology, imaging, and automation solutions
No salary listed
Grand Rapids, MI, USA
In Person
On-site at the Grand Rapids headquarters, Monday through Friday, 8:00 AM to 5:00 PM.
Bachelor's, Associate's
 Accounting (1) |
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- Strong attention to detail with exceptional accuracy and organizational skills.
- Strong analytical and problem-solving skills with the ability to research and resolve discrepancies.
- Ability to collaborate effectively across multiple departments.
- Customer service and interpersonal communication skills.
- Proficiency in Microsoft Office, including Excel, Outlook, and Word.
- Ability to work independently while collaborating effectively within a team environment.
- A positive, professional attitude with a strong sense of accountability and initiative.
- Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
- An Associate’s or Bachelor’s degree in Accounting, Business, or Finance is required.
- A minimum of two years of experience in accounts receivable, cash applications, accounting, banking, or payment processing is required.
- One or more years of experience in accounts receivable, cash applications, accounting, banking, or payment processing is required.
- Experience with E-Automate or similar enterprise resource planning or service management systems is required.
- Process daily cash receipts and complete bank deposits accurately and timely.
- Apply customer payments, including automated clearing house, credit card, check, and wire transactions.
- Maintain accurate accounts receivable records and supporting documentation.
- Research and resolve unapplied cash, payment discrepancies, and account variances.
- Work closely with third-party vendors on collections efforts.
- Coordinate third-party holds.
- Perform third-party account research to identify and resolve billing, payment, and reconciliation issues.
- Research and advise on delinquent accounts with contract and leasing departments.
- Work closely with external leasing and out-of-territory vendors.
- Partner with Sales, Service, and Operations to investigate account discrepancies and determine root causes.
- Review and clean up aged or inaccurate account balances to improve account accuracy.
- Reconcile customer accounts and ensure transactions are properly recorded.
- Assist with customer inquiries, payment questions, and account updates.
- Support collection efforts by monitoring outstanding balances and communicating payment status.
- Assist with month-end accounts receivable reconciliation activities.
- Maintain confidentiality of financial and customer information.
- Perform other duties as assigned.
- Experience supporting multi-location or national service operations is preferred.
What Applied Innovation does: It helps organizations grow by delivering technology, imaging, and automation solutions across office and cloud environments, powered by a team of 500+ professionals and strong technology partnerships. How its products work: The company offers a suite of services and solutions implemented by its experts, available on-site, in the cloud, or in hybrid setups, using imaging and automation tools to improve business processes. How it stands out from competitors: It combines a regional footprint (Michigan, Indiana, Ohio, Florida) with three decades of experience, a dedicated Customer Loyalty Center, and a large team of specialists to provide hands-on support and long-term partnerships. What its goal is: To be a trusted partner that helps organizations run more efficiently and grow by applying technology, imaging, and automation across their operations.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Grand Rapids, Michigan
Founded
1987
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Simplify's Take
What believers are saying
- August 10, 2026 Golf Classic raised over $87K, strengthening community brand and referrals.
- Applied now sells Ricoh, Canon, HP, Kyocera, and Lexmark through expanded Michigan coverage.
- AOS clients kept familiar local team members, reducing churn during the 2026 transition.
What critics are saying
- Office technology hardware is commoditized, so Applied depends on service execution for margins.
- HP's 2026 shift to channel partners intensifies price pressure and account battles.
- AOS integration can distract managers through 2026, risking customer defections to Konica Minolta.
What makes Applied Innovation unique
- Applied Innovation bundles print, managed IT, cybersecurity, automation, and communications under one account team.
- January 2026 AOS acquisition deepened Michigan density while preserving local service relationships.
- Ricoh named Applied Innovation a 2026 ProVision Dealer Partner and Production ProDealer.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Holidays
Company News
Applied Innovation's 3rd Annual Golf Classic raises record $87K for A Kid Again Michigan. Grand Rapids, MI (August 11, 2026) - Applied Innovation proudly hosted its 3rd Annual Golf Classic on August 10 at the University of Michigan Golf Course, bringing together customers, partners, team members, and community supporters to benefit A Kid Again Michigan. Through the generosity of golfers, sponsors, donors, and volunteers, the event raised more than $87K to help provide cost-free outings for children with life-threatening health conditions and their families. Now in its third year, the Applied Innovation Golf Classic has become one of the company's signature charitable events, reflecting its longstanding commitment to serving the communities where its team members live and work. Proceeds from this year's outing will directly support A Kid Again's mission of providing year-round Adventures that give children and their families an opportunity to step away from treatments to simply enjoy time together. "At Applied Innovation, a passion for service extends far beyond the work we do for our customers. It means showing up for the communities we serve," said Casey Lowery, President of Applied Innovation. "The Golf Classic is a reflection of that commitment, and we're grateful to everyone who helped raise more than $87K to support the incredible families served by A Kid Again. Together, we're making a lasting difference." Amy Vining, Executive Director of A Kid Again Michigan, expressed her appreciation for the partnership and the support generated through the event. "The Applied Innovation Golf Classic is so much more than a day on the course. Every golfer, sponsor, volunteer, and supporter is helping create moments of joy for families who spend so much of their lives navigating doctor's appointments, treatments, and uncertainty. Because of this incredible community, more children across Michigan will have the opportunity to experience the hope, happiness, and healing that come from simply getting to be a kid again. We're deeply grateful to Applied Innovation and everyone who makes this event possible." Since its founding in 1987, Applied Innovation has remained committed to investing in the communities it serves through charitable partnerships, volunteerism, and fundraising efforts. The annual Golf Classic continues to be an important part of that commitment, helping ensure that Michigan families facing extraordinary medical challenges have opportunities to create lasting memories together. About Applied Innovation Applied Innovation is proud to celebrate nearly four decades of partnering with customers to drive growth and efficiency. Originally established as a printer, copier, and fax dealer, the company has evolved into a comprehensive office technology provider offering Managed IT Services, Office Technology, Workflow Automation, Cybersecurity, and Business Communications solutions. A second-generation, family-owned business, Applied Innovation serves organizations throughout Michigan, Indiana, Ohio, and Florida with more than 600 team members dedicated to its purpose: A passion for service, for people, for business. To learn more, visit www.appliedinnovation.com. About A Kid Again A Kid Again provides cost-free, year-round family outings for children with life-threatening health conditions and their families. A Kid Again serves more than 13,000 families in multiple states, helping them cope with the challenges of raising children on difficult medical journeys. For more information, visit www.AKidAgain.org.
Applied Innovation's Dan Donnelly named 2026 ENX Magazine Difference Maker. Grand Rapids, MI (July 21, 2026) - Affinity Business Communications, publisher of ENX Magazine and ENX The Week in Imaging, announced that Dan Donnelly, Vice President of Service at Applied Innovation, has been named a 2026 Difference Maker. Now in its twelfth year, the Difference Maker recognition program honors leaders from across the office technology industry who go above and beyond in advancing their organizations, inspiring their teams, and delivering exceptional value to customers. "Dan exemplifies what it means to lead through service at Applied," said Casey Lowery, President of Applied Innovation. "His commitment to our core value of service, both to our customers and to each other, shows up in the way he builds high-performing teams and consistently elevates the customer experience. Dan understands that while any company can sell a copier, it's exceptional service and support that truly sets us apart as a partner. His leadership reflects our purpose every day: a passion for service, for people, for business." Since joining Applied Innovation in 2012, Donnelly has helped shape the company's service strategy and operational excellence. Now serving as Vice President of Service, he leads Applied's service organization with a focus on delivering exceptional customer experiences while building scalable, efficient operations. By aligning technology, people, and processes, he has strengthened the company's service capabilities and helped earn industry recognition, including the 2026 Ricoh ProVision Dealer Partner and Production ProDealer distinctions. To learn more about this year's Difference Makers and read Dan Donnelly's full profile, visit the May issue of ENX Magazine. About Applied Innovation. With nearly forty years of industry expertise, Applied Innovation provides imaging, technology, and automation services to businesses, healthcare organizations, educational institutions, and manufacturing operations. Applied's technology services and solutions are created with one goal in mind: to improve clients' businesses and the lives of the people working within them. Applied Innovation locations in Michigan, Indiana, Ohio, and Florida are home to more than 600 team members, world-class technology partnerships, and a unique Customer Loyalty Center.
Applied Innovation named to DocuWare Diamond Club 2026. Applied Innovation (Grand Rapids, Michigan) been inducted into the DocuWare Diamond Club for 2026, recognizing the company among the most successful DocuWare partners worldwide based on its outstanding sales performance in 2025. The second year that Applied has earned this distinction, DocuWare's Diamond Club honors the top 7% of partners within its global network of more than 800 authorized providers. The recognition reflects both strong growth in document management and workflow automation solutions and the continued trust and loyalty of customers who rely on DocuWare technology to improve the way they manage information and streamline business processes. Through its partnership with DocuWare, Applied Innovation helps organizations modernize their document workflows by digitizing information, automating processes, and creating more efficient and secure ways to manage critical business data. "DocuWare continues to be an incredibly powerful platform for helping organizations simplify how they manage information and automate critical processes," said Chris Nuiver, general manager of IT Solutions at Applied Innovation. "Being recognized as a Diamond Club partner reflects the expertise of our team and the strong collaboration we have with our partners. Together, we're helping businesses move away from manual processes and toward strategic, more efficient ways of working." "This recognition speaks to the incredible work of our team and the trust our customers place in us," said Casey Lowery, president of Applied Innovation. "Our partnership with DocuWare allows us to help organizations simplify complex processes and work smarter through automation. Being named to the Diamond Club is an exciting milestone that celebrates the dedication of our team and the success our customers achieve with these solutions." About Applied Innovation. With nearly 40 years of industry expertise, Applied Innovation provides imaging, technology, and automation services to businesses, healthcare organizations, educational institutions, and manufacturing operations. Applied's technology services and solutions are created with one goal in mind: to improve clients' businesses and the lives of the people working within them. Applied Innovation locations in Michigan, Indiana, Ohio, and Florida are home to more than 600 team members, world-class technology partnerships, and a unique Customer Loyalty Center. About DocuWare. DocuWare is a leading provider of cloud-based document management and workflow automation solutions that help organizations digitize, automate, and transform their business processes. Trusted by thousands of organizations worldwide, DocuWare enables companies to securely manage documents, improve collaboration, and drive operational efficiency.
Applied Innovation named to DocuWare Diamond Club 2026. Recognition highlights Applied Innovation's strong sales performance and customer success in document management and workflow automation Grand Rapids, MI - March, 17, 2026 - Applied Innovation ("Applied") is proud to announce it has been inducted into the DocuWare Diamond Club for 2026, recognizing the company among the most successful DocuWare partners worldwide based on its outstanding sales performance in 2025. The second year that Applied has earned this distinction, DocuWare's Diamond Club honors the top 7% of partners within its global network of more than 800 authorized providers. The recognition reflects both strong growth in document management and workflow automation solutions and the continued trust and loyalty of customers who rely on DocuWare technology to improve the way they manage information and streamline business processes. Through its partnership with DocuWare, Applied Innovation helps organizations modernize their document workflows by digitizing information, automating processes, and creating more efficient and secure ways to manage critical business data. "DocuWare continues to be an incredibly powerful platform for helping organizations simplify how they manage information and automate critical processes," said Chris Nuiver, General Manager of IT Solutions at Applied Innovation. "Being recognized as a Diamond Club partner reflects the expertise of our team and the strong collaboration we have with our partners. Together, we're helping businesses move away from manual processes and toward strategic, more efficient ways of working." "This recognition speaks to the incredible work of our team and the trust our customers place in us," said Casey Lowery, President of Applied Innovation. "Our partnership with DocuWare allows us to help organizations simplify complex processes and work smarter through automation. Being named to the Diamond Club is an exciting milestone that celebrates the dedication of our team and the success our customers achieve with these solutions." About Applied Innovation. With nearly forty years of industry expertise, Applied Innovation provides imaging, technology, and automation services to businesses, healthcare organizations, educational institutions, and manufacturing operations. Applied's technology services and solutions are created with one goal in mind: to improve clients' businesses and the lives of the people working within them. Applied Innovation locations in Michigan, Indiana, Ohio, and Florida are home to more than 600 team members, world-class technology partnerships, and a unique Customer Loyalty Center. To learn more, visit www.appliedinnovation.com. About DocuWare. DocuWare is a leading provider of cloud-based document management and workflow automation solutions that help organizations digitize, automate, and transform their business processes. Trusted by thousands of organizations worldwide, DocuWare enables companies to securely manage documents, improve collaboration, and drive operational efficiency.
Applied Innovation earns two Ricoh Dealer awards for 2026: ProVision Dealer Partner and Production ProDealer. Grand Rapids, MI - [February 9, 2026] - Applied Innovation is proud to announce it has been recognized by Ricoh USA, Inc. with two distinguished awards for 2026: Ricoh ProVision Dealer Partner and Ricoh Production ProDealer. These honors reflect Applied Innovation's continued dedication to elite service performance, advanced technical training, and delivering exceptional outcomes for customers across its footprint. The Ricoh ProVision Dealer Partner designation recognizes top-performing Ricoh dealerships based on a rigorous evaluation of dealership performance, technician training, safety incident reporting, and service enablement metrics. Applied Innovation was also named a Ricoh Production ProDealer for 2026, a recognition introduced for the first time this year to spotlight dealers with exceptional expertise and performance in the production print environment. To qualify, dealerships must first earn ProVision Dealer Partner status and meet additional requirements related to advanced technician training, ongoing production program participation, and service performance. "We are absolutely thrilled to celebrate this achievement. Applied Innovation's service team has earned the prestigious title of Ricoh ProVision Dealer Partner and Production ProDealer for 2026," said Chris DeMars, Senior Director of Dealer Services, Ricoh Dealer Division. "This recognition is a testament to the team's dedication, expertise, and commitment to delivering exceptional service." "These awards represent far more than operational milestones. They reflect who we are," said Casey Lowery, President of Applied Innovation. "Our team shows up every day with a passion for service, for people, and for business. Being recognized by Ricoh with both ProVision Dealer Partner and the inaugural Production ProDealer award is an incredible honor, and it reinforces our commitment to deliver the highest level of service and support to every customer we serve." About Applied Innovation. With nearly forty years of industry expertise, Applied Innovation provides imaging, technology, and automation services to businesses, healthcare organizations, educational institutions, and manufacturing operations. Applied's technology services and solutions are created with one goal in mind: to improve clients' businesses and the lives of the people working within them. Applied Innovation locations in Michigan, Indiana, Ohio, and Florida are home to more than 500 team members, world-class technology partnerships, and a unique Customer Loyalty Center. To learn more, visit www.appliedinnovation.com. Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimize business performance. Headquartered in Tokyo, Ricoh's global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2025, Ricoh Group had worldwide sales of 2,527 billion yen (approx. 16.8 billion USD). It is Ricoh's mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. For further information, please visit www.ricoh.com.