Technical Field Specialist

Preparation work will include:

• Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.);
• Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems;
• Obtaining required devices from inventory and configuring those devices for field operators. 

In-field work will include:

• Conducting trial runs to assure that devices and connections to backend systems are working properly;
• Conducting and leading in-field data collection;
• Providing frequent status updates;
• Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to Client Staff as required.

Post-operations work will include:

• Documenting and reporting on: pilot results and downtimes for different apps, tool issues, and bugs that impact pilot operations;
• Verifying that data collected has successfully transferred to backend systems;
• Participating in data analysis and extraction as required;
• Proactively identifying areas for program and workflow improvement.

Qualifications required:

• BA/BS degree, or min. 2-3 years of relevant testing/support experience is required;
• Must have 1+ years of QA testing or technical support experience of Mobile Apps;
• Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets/ Excel (SQL, Javascript, etc skills a plus);
• Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders;
• Strong teamwork skills;
• Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including client offices, stand alone stores, and shopping malls;
• Clean driver's and criminal record.