Supervisor

Job Summary:  

This is the first leadership role, responsible for day-to-day operational production management of assigned pre/post grading team in order to meet production goals (quantity and quality).

Key Responsibilities:

Manage and perform the following and other duties assigned to meet the team's operational and production goals:

• Manage team's operational production work flow amongst the different duties performed by team members to meet the daily production goals (quantity and quality) including cross-functional production work coordination (i.e. all pre/post grading job families, coordinating with planning team and grading team on stone distribution plan; IC team to monitor expected intakes, inventory levels and outputs throughout the lab to manage daily production for achieving the lab daily production plan, etc.)

• Manage resources required (i.e. equipment/devices, staff's work schedules, etc.) to maximize daily productivity and operational efficiency

• Monitor and carry out daily functional work of the team, i.e. time and labor related work, breaks, scheduled and un-scheduled absences, overtime if needed, etc.

• Provide feedback, coach, engage, motivate and support team members on an ongoing basis including setting up individual development plan (IDP) for staff member's professional development, meeting the team regularly to review team production status and identify any issues or areas for improvement, etc.

• Coordinate and communicate any update from the Lab Management to the team members including any changes or updates in policies and procedures related to lab operations including customer service/service demands or the entire organization

• Initiate and deliver the performance evaluation of the assigned team members including goal setting and writing detailed comments to support the rating given, in accordance with the HR process. (Note to file: managers will review the Performance Review completed by Supervisors before all reviews go for HR review)

• May be required to participate in the hiring process, provide input for progressive discipline; may deliver disciplinary actions with a manager; make recommendations for termination

• May be required to work with the respective departments to ensure that the team's orientation and training seminars/events arranged from time-to-time in accordance with the work plan; identify areas of improvement/ development for staff and provide appropriate plan or approach the management with a proposed development/training plan if needed

• Be able to resolve non-routine or complex issues by using sound technical and problem solving skills or escalate issues to the appropriate person when necessary

• Build strong collaborative relationships and team environment to deliver the team's goals (the collaborative relationship extends across all functions of the lab)

• Identify and prioritize key issues, risks and opportunities for the creation of action plans with solutions or proposals for Lab Management's approval. (i.e. specific device technical issues, process flow issues, client feedback, etc.)

• Practice and improve technical skills required throughout the pre/post grading process in order to lead and enable the team to meet their production targets (quality and quantity)

• Be responsible for the team's service quality, i.e. monitor data and ensure that the work done by the team members is consistent, accurate and follows Standard Operating Procedures (SOP)

• Proactively participate in and provide recommendations for improvement of the Lab's operational processes and systems

• May be required to support global lab activities, i.e. travel to domestic and/or International locations, participate in educational opportunities; read professional publications and remain informed of industry developments

• Perform other duties as needed or per business needs

Knowledge, Skills & Abilities (KSAs):

• Accountability: Demonstrate personal initiative, focus and drive for continuous improvement; hold self and team members accountable to meet commitments and delivery goals in a timely manner

• Technical Knowledge: Achieve the necessary position-related technical and professional skills or knowledge to support a proper business decision during the production process. Keep up with current technology and trends in area of expertise in order to perform this leadership role

• Service Mindset: Drive and motivate the team to achieve the production targets; build strong business relationships with team members and cross-functions and deliver customer-centric solutions

• Mentoring Skills: Plan and support the development of team members' professional knowledge, skills & abilities to build capacity and drive organizational effectiveness. Build strong teams through valuing, leveraging & maximizing diverse skills and perspectives to achieve common goals

• Drive Engagement: Create a culture where people are motivated to do their best to help the organization achieve its objectives (sound ability to develop and motivate staff, i.e. strong relationship building skills and engagement with approachable demeanor)

• Drive for Results: Set clear goals for personal and group accomplishment and use measurement methods to monitor progress toward goals, i.e. creating and identifying metrics as effective tools to manage the communication and staff/team performance. Maintain a focus on continuous improvement and staff development by providing constructive feedback.

• Decision quality/problem solving skills: Sound ability to identify the root causes of the specific problems occurred during the production process and use data for further analyzing and quantifying the issues in order to making appropriate, timely decisions and sound resolutions or propose solutions to the management if needed

• Communication Skills: Develop and deliver multi-mode communication that conveys a clear understanding of the specific needs of team members or other audiences; clear and concise verbal and written communication delivered with confidence and the style of the receiver in mind

• Collaboration skills: Ability to work with good coordination and teamwork with all levels (up/down and lateral); develop and use collaborative relationships to facilitate the accomplishment of team's work goals. Gain the confidence and trust of others through honesty, integrity, transparency and authenticity

• Ability to manage conflict and resolve it harmoniously and productively to minimize impact and maximize outcomes; ability to express opposing views in a non-confrontational manner

• Proficiency in Microsoft Office, Spectrum, Searchlight and BI

• Time management skills: Approach work in an organized and systematic manner; plan team's work and time effectively to manage conflicting or shifting priorities and achieve team's goals in alignment with department and organization

Supervision / Autonomy / Authority:

Work independently under limited supervision

Education / Training / Experience Requirements:

• High school diploma required; Bachelor’s degree preferred. Minimum 2 years as Lab Specialist (L4) or Senior Client Services Representative (L4) required for applying to this position.

• Employee assuming this position must endeavor to continually improve and develop skills required to successfully perform the entrusted duties.

Pay Range:

$31.00 - $35.00 per hour

An Equal Opportunity Employer
All employment decisions are made without regard to unlawful considerations of race, sex, religion, national origin, age, disability, or any other legally protected status. Reasonable accommodations are available upon request.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.