Contract
Security Support Helpdesk
MFA
Posted on 9/25/2025
66 Degrees
1,001-5,000 employees
Cloud migration, security, and app development
No salary listed
Remote in USA
Remote
 IT & Security |
|---|
- Bachelor’s degree in discipline appropriate to assignment or an equivalent combination of education and experience.
- 2-4 years of experience in an IT support or help desk role, with a focus on security-related tasks.
- Strong understanding of identity and access management (IAM) principles, including hands-on experience with MFA, password management systems, and passkeys.
- Excellent troubleshooting skills and the ability to diagnose and resolve complex user authentication issues.
- Must have strong self-starter skills and a willingness to collaborate within a team environment.
- Clear and effective communication skills, with the ability to explain technical concepts to non-technical users.
- Must have a basic understanding of information security principles, network protocols, and security technologies.
- Provide direct support for all multi-factor authentication (MFA) issues, including troubleshooting, token resets, and user education.
- Handle password resets and assist users with account recovery. Lead the initiative to convert all users to passkey authentication, providing hands-on support and resolving technical issues during the transition.
- Develop and maintain comprehensive documentation for all security support procedures. This includes creating guides for users and internal knowledge base articles for the IT team. You'll also identify and implement improvements to existing processes to increase efficiency and security.
- Create and deliver training materials and sessions for end-users on security best practices, with a specific focus on MFA, passkeys, and secure password management.
- Other duties as assigned.
66degrees helps businesses optimize operations in the cloud by partnering with Google Cloud as a Premier Partner. It provides consulting and managed services across four focus areas—security, infrastructure, app development, and team collaboration—with a track record in cloud migration, cost optimization, and scalability. How it works: clients receive tailored assessments, migration planning, implementation, and ongoing management to move workloads to Google Cloud while reducing costs and improving security and uptime. Difference: a deep Google Cloud partnership combined with end-to-end services (from migration to ongoing managed support) and a proven ability to customize solutions with minimal downtime, illustrated by a case where migration reduced costs by 50% for Zudo Music. Goal: help clients modernize IT environments on Google Cloud to achieve operational efficiency, scalability, and stronger security.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
$711K
Headquarters
Chicago, Illinois
Founded
2009
Simplify's Take
What believers are saying
- 96% AI revenue growth in Q4 2025 from Gemini Enterprise adoption.
- Cloud Evolve cuts incidents 40%, resolutions 80% faster for recurring revenue.
- Jonathan Cremers from Accenture scales global Agentic Teams delivery.
What critics are saying
- Accenture poaches clients replicating Paradigm with global scale in 6-12 months.
- Google Cloud direct Gemini sales bypass 66degrees, slashing fees in 12 months.
- Everest 2026 PEAK Matrix demotes 66degrees as Infosys dominates wins.
What makes 66 Degrees unique
- 66degrees Paradigm platform accelerates cloud modernization 50-70% using AI agents.
- Agentic Teams model embeds engineers with clients and global AI delivery.
- Diamond tier Google Cloud partner leads in agentic AI transformations.
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Benefits
Hybrid Work Options
Professional Development Budget
Company News
66degrees, an AI and data solutions firm, has appointed Jonathan Cremers as Chief Delivery Officer to lead its global delivery organisation and Agentic Teams model. Cremers brings experience from senior delivery roles at Cognizant, Accenture and IBM. The Agentic Teams model combines forward-deployed engineers embedded with clients, a global engineering team, and Paradigm, 66degrees' proprietary platform of AI-enabled delivery agents. This approach aims to transform enterprises through automated, agentic workflows. 66degrees offers services including Agentic Labs workshops, data and platform modernisation, AI solution deployment across departments like finance and HR, team enablement, and managed services. Cremers has assembled a leadership team including Tanwir Danish leading AI and data solutions, Alex Voorhees overseeing cloud transformation, and Yogish C managing global engineering pods.
66degrees, an AI and data solutions firm, has launched Paradigm, a proprietary platform using AI-enabled Delivery Agents to accelerate enterprise modernization to cloud-native environments by 50-70%. The platform addresses complex modernization across data, mainframe, infrastructure and business analytics, bridging legacy systems with Google Cloud technology. Paradigm combines 66degrees' engineering teams with AI to execute modernization projects. It ingests legacy source code to uncover business intent, enabling agents to analyse and optimise workflows at the code level. The platform tackles four key workstreams: data consolidation, mainframe exit strategies, infrastructure migration and analytics transition. The modular solution allows organisations to address immediate technical debt or unlock siloed data without requiring complete infrastructure overhauls, positioning enterprises for AI-driven capabilities whilst managing legacy systems.
CHICAGO, April 8, 2025 /PRNewswire/ -- 66degrees today proudly announced that it has been recognized by Google Cloud as a 2025 Partner of the Year for North America. 66degrees delivers Agentic, AI, Data and Cloud solutions in the Banking, HCLS, Retail and Logistics industries. This award recognizes 66degrees' achievements in guiding clients to shape the future of work in their organizations and, in so doing, drive shareholder ROI and become market leaders."66degrees is thrilled to be recognized as a 2025 Google Cloud Partner of the Year. This award celebrates the growth we have achieved by guiding clients as they transform customer experience and business operations," shared Ben Kessler, CEO. "In a time where customer service and shareholder ROI are key priorities for the C-Suite, Agentic, AI and Data solutions are critical levers that help achieve these priorities.""Google Cloud's Partner Awards recognize partners who have created outsized value for customers through the delivery of innovative solutions and a high level of expertise," said Kevin Ichhpurani, President, Global Partner Ecosystem, Google Cloud. "We're proud to announce 66degrees as a 2025 Google Cloud Partner Award winner and celebrate their impact enabling customer success over the past year.""Receiving this recognition from Google Cloud underscores our commitment to driving client success through business and IT transformation
An accomplished business leader with over two decades of data, AI, and global business development and channel expertise, Schoofs joins Intelagen from 66degrees, where she served as Vice President of Alliances.
CHICAGO, April 8, 2024 /PRNewswire/ -- 66degrees, a leading AI and Data consulting firm, today proudly accepted the coveted 2024 Google Cloud Expansion Partner of the Year Award for North America. This prestigious award recognizes 66degrees' relentless focus on client success and exceptional growth within the Google Cloud ecosystem, as well as the market's demand for 66degrees' cutting-edge AI, Data, and Cloud project and managed solutions."Google Cloud's Partner Awards celebrate the transformative impact and value that partners have delivered for customers," said Kevin Ichhpurani, Corporate Vice President, Global Ecosystem and Channels at Google Cloud. "We're proud to announce 66degrees as a 2024 Google Cloud Partner Award winner and recognize their achievements enabling customer success from the past year."66degrees has seen a remarkable 6x increase in AI revenue in 2023, a testament to the firm's renewed focus on partnering with clients along every step of their AI and Data transformation journey. The expansion of their AI, Data, and Cloud Modernization service and solution offerings further empowered clients to fully leverage the potential of Google Cloud, facilitating their successful transition into AI-powered enterprises."Today's C-Suite is focused on deploying AI, Data, and Cloud solutions to create competitive advantages, modernize operations, and improve employee productivity and decision-making. More and more enterprises today use Google Cloud as the technology powering these solutions. 66degrees' DNA of Data Science, Data and Analytics Engineering, Cloud Engineering, and Strategy Consulting is purpose-built to deliver on the AI, Data, and Cloud promise," said Ben Kessler, CEO, 66degrees