General Manager

Job Description

We are seeking an experienced and decisive General Manager to lead our operations in Retford, United Kingdom. This is a permanent position where you will take full responsibility for the strategic direction, operational performance, and financial success of our food and beverage service. As General Manager, you will drive excellence across all aspects of the business, from service delivery and team management to customer satisfaction and profitability. You will be instrumental in fostering a culture of continuous improvement whilst maintaining the highest standards of operational integrity. • Lead and manage all operational aspects of the food and beverage service, ensuring consistent delivery of quality and service excellence

• Develop and implement strategic plans to achieve business objectives, revenue targets, and profitability goals • Manage P&L responsibilities, including budgeting, forecasting, cost control, and financial reporting • Recruit, induct, train, and develop a high-performing team, fostering a positive and motivational working environment
• Oversee staff appraisals, performance management, and career progression opportunities • Ensure full compliance with health and safety regulations, food safety standards, and all relevant legislation • Manage inventory, procurement, and supply chain operations to optimise efficiency and cost-effectiveness
• Build and maintain strong relationships with clients, stakeholders, and key partners • Monitor and analyse operational metrics, implementing continuous improvement initiatives • Represent the organisation at client meetings and industry events, demonstrating professionalism and vision • Manage customer feedback and complaints, ensuring swift resolution and service recovery • Oversee scheduling, time keeping, and resource allocation to maximise operational efficiency

Qualifications

**Required Skills and Experience:** • Proven general management experience, ideally within food service, catering, or hospitality operations • Demonstrated expertise in P&L management and financial acumen • Strong people management and team leadership capabilities • Excellent communication and interpersonal skills • Proficiency in operational planning and process improvement

• Knowledge of health and safety compliance and food safety regulations • Experience in inventory management and supply chain coordination • Proven ability to drive customer satisfaction and service excellence • Strategic thinking and business development acumen • Proficiency with hospitality management systems and relevant software

**Desirable Skills and Experience:** • Previous experience working with Baxterstorey or similar contract catering organisations • In-depth knowledge of food and beverage industry standards and best practices • Experience in budget forecasting and advanced cost control methodologies • Familiarity with staff recruitment and induction programmes • Track record of implementing successful operational improvements

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Compensation: N/A to 16.06 (GBP) (MONTHLY)