Program Manager

ICMS Scattered-Site, Jr

Confirmed live in the last 24 hours

501-1,000 employees

Website

Provides affordable housing and supportive services to combat homelessness.

Company Overview

PATH distinguishes itself as a leader in addressing homelessness through its comprehensive approach, offering a wide range of services from prevention and outreach to employment assistance and housing. The company's commitment to creating affordable homes, coupled with supportive services, demonstrates a sustainable and effective solution to homelessness. Additionally, PATH's culture of community involvement, as evidenced by events like their Annual Jazz Night, fosters a supportive environment for both employees and clients.

Social Impact

Company Stage

N/A

Total Funding

N/A

Founded

1984

Headquarters

Los Angeles, California

Growth & Insights

Headcount

6 month growth

↓ -19%

1 year growth

↑ 28%

2 year growth

↑ 28%

Locations

Los Angeles, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

CategoriesNew

Product

Requirements

Display excellent leadership skills with a hands-on, lead-by-example approach
Demonstrate experience with program management functions including:
Staff supervision, program development, and the implementation of policies and procedures
Program start up and implementation
Analyzing program procedures and practices to identify barriers to service delivery and making recommendations for course correction
Monitoring and managing budgets
Working with funders
Demonstrate the ability to represent the interests of the agency and develop collaborative working relationships with a diverse range of individuals
Work just as well independently as they do on a team
Exercise mature judgement, and are highly motivated, self-starting and proactive
Are excellent at communicating, whether in writing or verbally
Have a strong sense of prioritization and organization with the ability to coordinate multiple demands in a high-pressure environment
Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable populations
One (1) year of supervisory experience in homeless services or related social services field strongly preferred
Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations

Responsibilities

Case Management Support
Carrying a small caseload of more challenging and complex clients
Providing field-based case management and service coordination designed to assist residents with stabilizing in housing
Overseeing service delivery by providing supervision to program staff, facilitating case consultation, guiding delivery, and providing support with complex or challenging issues
Program Management & Oversight
Working with team supervisors to ensure the successful implementation, coordination of participant services, achievement of program performance measures and service evaluations
Partnering with the Quality Assurance Department to implement policies, procedures and practices that ensure the delivery of quality services that are in compliance with contractual obligations and agency standards
Assisting with and conducting supervisory meetings
Providing regular feedback, guidance and training to program staff
Program Outreach
Representing PATH and the ICMS program within the community, at provider meetings, and at events
Program Administration & Compliance
Ensuring that all documentation standards set forth by the program contract and PATH polices are maintained through monitoring and regular audits
Collaborating with the Quality Assurance Department to educate and coach staff on proper documentation
Assisting with the completion and submission of program and contract reports as required by PATH, DHS, and other partners
Program Development & Evaluation
Serving as a liaison between the program and funder to ensure system level barriers are reduced through innovating and implementing strategies that are in alignment with the contract scope
Utilizing program level data to assess and manage program staff performance and participant outcomes
Be able and willing to work flexible hours which may include evenings or weekends
Have employment eligibility verification
Have or be able and willing to obtain CPR/First Aid training
Provide proof of full COVID-19 vaccination
Have reliable transportation and:
A valid driver's license
Proof of insurance and ownership for personal vehicles used during work duties
The ability to qualify for PATH insurance coverage
Successfully complete the following as a condition of hire:
Tuberculosis Test
Background Screening
Drug Test

WHY WORK FOR US?
We are mission and values driven and your contributions will make a difference. We make a positive difference in people’s lives and help an average of 23 people per week to find a place to live.

If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we’re committed to helping you reach your potential by providing opportunities for professional growth across the state.

JR 3632
ICMS Program Manager
Los Angeles, CA 90004
Salary: $68,831 to $83,595 per year
Pay Frequency: 24 Pay Periods Per Year
Full Time
Exempt
Driving Required

PATH is seeking candidates with leadership experience in homeless services to join our PSS team as the ICMS Program Manager for in Los Angeles. This position oversees programs that fall under the ICMS umbrella, including scattered sites and other special projects.

ABOUT THE ICMS PROGRAM
PATH’s Intensive Case Management Services (ICMS) Programs provide long-term supportive services to individuals experiencing homelessness that have been referred by the Department Health Services (DHS). These individuals have been identified by the DHS as potential beneficiaries of intensive support because of their active homeless status, heavy utilization of the hospital and outpatient system, chronic medical conditions and co-occurring disorders.

WHAT IS A PROGRAM MANAGER?
The Program Manager ensures the successful delivery of high-quality services within the ICMS programs by providing administrative oversight and supervisory leadership to the program staff through a hands-on, lead by example approach. Responsibilities of the Program Manager include:

Case Management Support
- Carrying a small caseload of more challenging and complex clients
- Providing field-based case management and service coordination designed to assist residents with stabilizing in housing
- Overseeing service delivery by providing supervision to program staff, facilitating case consultation, guiding delivery, and providing support with complex or challenging issues
Program Management & Oversight
- Working with team supervisors to ensure the successful implementation, coordination of participant services, achievement of program performance measures and service evaluations
- Partnering with the Quality Assurance Department to implement policies, procedures and practices that ensure the delivery of quality services that are in compliance with contractual obligations and agency standards.
- Assisting with and conducting supervisory meetings
- Providing regular feedback, guidance and training to program staff
Program Outreach
- Representing PATH and the ICMS program within the community, at provider meetings, and at events
Program Administration & Compliance
- Ensuring that all documentation standards set forth by the program contract and PATH polices are maintained through monitoring and regular audits
- Collaborating with the Quality Assurance Department to educate and coach staff on proper documentation
- Assisting with the completion and submission of program and contract reports as required by PATH, DHS, and other partners
Program Development & Evaluation
- Serving as a liaison between the program and funder to ensure system level barriers are reduced through innovating and implementing strategies that are in alignment with the contract scope
- Utilizing program level data to assess and manage program staff performance and participant outcomes

WHAT YOU BRING
We’re looking for candidates that:

Display excellent leadership skills with a hands-on, lead-by-example approach
Demonstrate experience with program management functions including:
- Staff supervision, program development, and the implementation of policies and procedures
- Program start up and implementation
- Analyzing program procedures and practices to identify barriers to service delivery and making recommendations for course correction
- Monitoring and managing budgets
- Working with funders
Demonstrate the ability to represent the interests of the agency and develop collaborative working relationships with a diverse range of individuals
Work just as well independently as they do on a team
Exercise mature judgement, and are highly motivated, self-starting and proactive
Are excellent at communicating, whether in writing or verbally
Have a strong sense of prioritization and organization with the ability to coordinate multiple demands in a high-pressure environment

PREFERRED QUALIFICATIONS

The following education and professional experience is preferred:

Three (3) years of experience in healthcare, case management, homeless services or working with vulnerable populations.
One (1) year of supervisory experience in homeless services or related social services field strongly preferred.

MINIMUM QUALIFICATIONS

Two (2) years of experience in healthcare, case management, homeless services or working with vulnerable populations.

MANDATORY REQUIREMENTS
For this role the Program Manager must:

Be able and willing to work flexible hours which may include evenings or weekends
Have employment eligibility verification
Have or be able and willing to obtain CPR/First Aid training
Provide proof of full COVID-19 vaccination
Have reliable transportation and:
- A valid driver’s license
- Proof of insurance and ownership for personal vehicles used during work duties
- The ability to qualify for PATH insurance coverage
Successfully complete the following as a condition of hire:
- Tuberculosis Test
- Background Screening
- Drug Test

EMPLOYMENT ELIGIBILITY
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

FLEXIBLE WORK
We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

WHAT WE OFFER
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.