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Full-Time

Customer Success Executive

Posted on 7/5/2024

Splunk

Splunk

5,001-10,000 employees

Data integration and security platform

AI & Machine Learning
Data & Analytics
Cybersecurity

Compensation Overview

$112k - $154kAnnually

+ Equity + Long-term Cash Awards

Expert

London, UK + 2 more

Category
Customer Success
Customer Success & Support
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Experienced, tenured, SaaS-focused CSM with a track record of delivering technology-based outcomes in Fortune 500 Customers
  • Extensive experience working in the UK Public Sector
  • Current UK Security Clearance (or at least the ability to be cleared)
  • Consistent track record working at an Executive (C-Suite) Level in both the Customer and Vendor side
  • Experience operating in the fields of Cybersecurity, IT Operations or Observability
  • A programmatic approach
  • Strong ability to collaborate and dynamic presentation skills
  • Self-motivated with a consistent track record in leading programs
  • Ability to be organized and analytical
  • Comfortable working for a dynamic technical organization with large customers
  • Thought Leadership
  • A Growth Mindset
  • Minimum of twelve (12) years experience in software, subscription services and IT/Security organizations preferably with leadership experience
  • Experience using Splunk or adjacent technologies in a large enterprise environment preferred
  • Experience leading teams a plus
  • Management consulting experience a plus
  • Strong interpersonal skills, both written and oral
  • Travel to visit customers in the region is required
  • Desire to learn, grow and be a part of our expanding and dynamic team
  • Bachelor’s degree or equivalent experience in a related field or substantial relevant on the job experience
Responsibilities
  • Partner with the sales reps, technical account manager and client architect to develop onboarding strategies for our largest and most strategic customers under your care
  • Work with customer business and technical leaders to develop enterprise level customer success plans and Splunk roadmaps for successful onboarding and value realization of all their products and services
  • Ability to articulate value-based differentiators of Splunk’s products and solutions with a goal to make existing use cases sticky and farm new use cases to grow Splunk’s install base
  • Be a customer champion ensuring we are delivering the best customer experience possible across all our products, services and partners
  • Create and present quarterly customer business reviews to an executive audience
  • Takes complete ownership of their customer’s success

Splunk offers a Unified Security and Observability Platform that integrates data from hybrid, multicloud environments to enhance resilience and security through accurate threat detection, rapid investigations, and automated response. The platform provides real-time visibility and troubleshooting, focusing on security and reliability.

Company Stage

M&A

Total Funding

$1.4B

Headquarters

San Francisco, California

Founded

2003

Growth & Insights
Headcount

6 month growth

2%

1 year growth

1%

2 year growth

5%

Benefits

Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity

Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program

We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning

Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days

Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan

INACTIVE