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Principal Product Success Architect
Confirmed live in the last 24 hours
Remote in USA • New York, NY, USA
Experience Level
Desired Skills
  • Bachelor of Science degree in Computer Engineering or Computer Science
  • Previous experience working (Minimum of 3 years) in a presale/post-sale role
  • Proven experience with monitoring and ticketing tools
  • Experience working with a wide range of applications, hardware, network elements
  • An ability to communicate technical information to non-technical staff in a way that is easy to understand
  • Ability to prepare a technical presentation to customers and responding RFI/RFPs
  • Technical presentations to potential customers
  • Define and translate business value to technical terms for evaluations
  • Provide training and support to customers throughout all stages of the sale process
  • Attend meetings with prospects, acting as a technical expert
  • Put together business cases for the sales teams to support their proposals
  • Work closely and collaboratively with customers to devise effective solutions with visible relevant business values to the specific customer
  • Reply to customers' requests for information and RFPs
  • Lead technical Presentations of the product and Q&A sessions with customers
  • Provide ongoing support for upsell processes
  • Produce detailed SOW as a part of a pricing process

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.