Banquet Captain

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a full-time banquet captain at ASM Knoxville: Knoxville Convention Center & World’s Fair Exhibition Hall

The position reports to the Senior Food & Beverage Manager. Responsible for direct supervision of all bar activity in adherence with food and work safety codes as well as upholding the standards and duties of the department. Position is accountable for all bar functions. Position will lead bar teams in the organization, set-up, serving, administrative, and closing procedures that are assigned always ensuring a positive guest experience. Role responsible for event-to-event bartender scheduling, inventory count, product ordering and rotation, and cleaning and maintenance of equipment. Position will lead banquet teams in the organization, set-up, serving, administrative, and closing procedures that are assigned always ensuring positive guest experience. This position is involved with all functions serving any banquet items or duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain communication with the Client, Directors, Bar Leads, and Event Managers during events

• Responsible for directing all ASM Knoxville bar personnel in accordance with HR Policy and established approved bar practices

• Be on duty prior to the start of events, in uniform, well groomed, and ready to go to work

• Fulfilling the service per each Banquet Event Order (BEO) and Concessions Event Order (CEO)

• This position oversees and is accountable for all bar activity to include: set-up, management of point of sale system, and proper rotation of product and inventory counts

• Oversee bar inventory management: rotation, organization, storage of product, and to ensure that all product counts are verified before, during, and after events daily

• Must be able to perform all duties of each bar position as stated in bartender job description

• Support goal for Health Department score of 90 or higher and manage the food safety processes and protocols for all bar storage and service

• Must be able to positively adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events

• Understands and can describe bar menu offerings, packaging, and pricing to the team and guests

• Create specialty cocktails and bar menus per event when appropriate and/or requested

• Maintain all bar equipment for cleanliness and preventative maintenance

• Assist with catering food service (breaks/concessions/meal service) based on event/staffing needs

• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Must be able to lead, communicate, work alongside with as well as delegate staff effectively and positively

• Attention to detail and consistency of procedures and processes

• Oversees all bar processes

• Must be able to collaborate professionally with peers in other departments

• Ensure that team members are ready to work, well groomed, in full uniform, mentally alert, and knowledgeable regarding policies, procedures, and banquet food and beverage menu items

• Training and coaching per shift of bartenders and servers

PHYSICAL DEMANDS:

• Regular lifting, carrying, pushing and pulling minimum of 25 lbs

• Manual dexterity to operate office equipment such as a computer or POS system is required

• Constant standing, walking, stooping, reaching

• Handling of food and chemical products

• Ability to work extended hours productively in a fast-paced, very physically demanding environment

WORKING ENVIRONMENT/CONDITIONS

• Subject to high noise level

• Possible exposure to weather conditions

• Exposure to dust pollen and fumes, food allergens, and extreme changes in heat and cold

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Must be able to work to work extended and/or irregular hours, including nights, weekends, and holidays as needed

• Must work 90% of all bar shifts across the Knoxville Convention Center & World’s Fair Exhibition Hall scheduled including bar set-up to retain position

SKILLS/ APTITUDES/ QUALIFICATIONS:

• Always maintains a positive attitude and supports the company’s policies

• Excellent organizational, planning, advanced oral and written communication skills, and inter-personal skills

• Attention to detail and service oriented

• Ability to undertake and complete multiple tasks and work independently

• Must be able to speak and understand English

• Must be able to pass criminal and credit background check

• Must possess a valid driver's license

CERTIFICATES, LICENSE, REGISTRATIONS:

• Must have or be able to obtain a TABC license within the first 61 days of hire

• Serve Safe certification or Food Handler Card required within 90 days of hire

EDUCATION AND WORK EXPERIENCE:

• High school diploma or equivalent

• Food and beverage supervisory experience required

• 5 years bartending experience required

• Must comply to all other qualifications in bartender job description

To Apply:

Recruiter: Kristy Todd

ASM Knoxville

701 Henley Streete

Knoxville, TN 37902

Applicants that need reasonable accommodations to complete the application process may contact 865-522-5669.

ASM Global is an Equal Opportunity/ Affirmative Action employee, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.