Full-Time
Help Desk Support
Integrated Resources
501-1,000 employees
No salary listed
Jackson, MS, USA
In Person
 IT & Security (1) |
|---|
- Bachelor’s degree from a four-year college or university preferred
- 2+ years customer support/help desk experience
- Strong communication, interpersonal, and analytical skills
- Ability and desire to provide excellent customer-service to internal and external customers
- Working knowledge of MS operating systems and applications
- Ability to work independently in a dynamic environment
- Telecommunications experience desired
- Triage and resolve trouble tickets related to technical difficulties with various web-based applications
- Provide technical expertise to ensure applications meet business requirements
- Analyze current business processes and suggest improvements
- Be the liaison between the end user and production support/IT teams, reporting any problems, updating and closing of open issues from Trouble Ticket systems, and participating in the testing of new enhancements to ensure they meet end user expectations
- Verify with the end user that the issue has been resolved and update trouble tickets and Chatter Posts accordingly
- Monitor #Help Chatter Posts to ensure all posts are closed out quickly
- Actively contribute to ongoing process improvement via ISO Process
- Perform other duties or special projects as assigned
- Ability to complete multiple simultaneous projects in a timely manner
- Provide advanced technical troubleshooting and analysis methods to assist Tier I personnel solve basic technical problems
- Confirm the validity of the reported problems and seek known solutions related to these more complex issues
- Provide monthly tip sheets to top volume branches and training department to improve training
- Bachelor’s degree from a four-year college or university preferred
- Telecommunications experience desired
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Edison, New Jersey
Founded
1996
Simplify's Take
What believers are saying
- Certification boosts appeal to quality-focused healthcare organizations.
- Reskilling programs cut time-to-hire amid workforce shortages.
- Positions IRI among 15,000 Joint Commission-accredited elite firms.
What critics are saying
- Certification lapses in 12-18 months from failed onsite review.
- Patient complaints trigger decertification and client losses in 6-12 months.
- AMN Healthcare captures IRI's mid-sized clients in 12-24 months.
What makes Integrated Resources unique
- Joint Commission Gold Seal certifies IRI's staffing compliance since 2009.
- AI tool Nova hybridizes with reskilling to close healthcare skills gaps.
- Focuses on diversity hiring and performance monitoring for elite placements.
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Benefits
Wellness Program
Mental Health Support
Flexible Work Hours
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Company News
Edison, New Jersey - Integrated Resources Inc. has earned The Joint Commission's Gold Seal of Approval(R) for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards.
Integrated Resources Inc. has earned The Joint Commission’s Gold Seal of Approval ® for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards.