Full-Time

Senior Technology Security

Posted on 1/31/2025

AT&T

AT&T

10,001+ employees

Telecommunications services including wireless and broadband

Consumer Software
Entertainment

Compensation Overview

$106.1k - $178.2kAnnually

Senior

Company Historically Provides H1B Sponsorship

Dallas, TX, USA + 1 more

More locations: Alpharetta, GA, USA

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Category
Cybersecurity
IT & Security
Required Skills
Customer Service

You match the following AT&T's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3-5 years’ experience; Technical Career Pathway (TCP) role
  • 3 + years’ experience troubleshooting and resolving complex technical issues
  • Excellent customer service skills and the ability to communicate technical information to non-technical users
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Exceptional attention to detail and organizational skills
Responsibilities
  • Troubleshoot and resolve authentication issues for various identity and access management solutions.
  • Support and manage FIDO2 technologies and various MFA authentication tools.
  • Provide second-tier technical support and resolve complex technical problems related to authentication.
  • Collaborate with Tier 1 support and other technical teams to ensure timely resolution of issues.
  • Maintain and update documentation related to authentication support processes and solutions.
  • Assist in the implementation and configuration of authentication solutions.
  • Perform regular system checks and maintenance to ensure optimal performance of authentication systems.
  • Stay updated with the latest trends and best practices in authentication and identity management.
Desired Qualifications
  • Experience with identity and access management solutions.
  • Knowledge of FIDO2 protocols and various MFA tools.
  • Certification in relevant technologies or systems is a plus.
  • Unix and Linux OS experience
  • Familiarity with web browsers and general PC and Mac operating systems
  • Bachelors of Science degree in the field of Computers, Engineering, or Mathematics preferred

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. Competing with major players like Verizon and T-Mobile, AT&T aims to deliver comprehensive communication solutions to its customers.

Company Stage

IPO

Total Funding

$43.3M

Headquarters

Dallas, Texas

Founded

1876

Simplify Jobs

Simplify's Take

What believers are saying

  • The AT&T Guarantee could enhance customer loyalty and reduce churn in a competitive market.
  • Sponsorship of major events like the College Football Playoff increases brand visibility.
  • Replacing landlines with wireless devices by 2029 may reduce operational costs.

What critics are saying

  • A recent data breach could lead to customer distrust and potential legal challenges.
  • The February 2024 cell phone outage highlights vulnerabilities in AT&T's network infrastructure.
  • Eliminating 135 customer service positions may impact service quality and employee morale.

What makes AT&T unique

  • AT&T offers a unique AT&T Guarantee, promising compensation for service outages.
  • The company provides bundled services, combining internet, TV, and phone into one package.
  • AT&T's 'Connected Spaces' IoT kit targets small businesses, expanding its service offerings.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

INACTIVE