Head of Core IT Services

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

Job Mission

The IT organization of ASML supports information management, infrastructure and key business processes across ASML. Part of the IT organization is the Core IT services department providing all, mission-critical, IT support services. This not only includes generic IT infrastructure services like laptops and desktops, telecom services, network and datacenters but also the IT applications which are used within ASML. The Head of Core IT US will play a crucial role in shaping the future of the business by developing and implementing strategies to ensure the IT infrastructure remains stable, secure, and resilient for years to come.

You will be part of the Core-IT management team.  As a member of the Core-IT management team you will be responsible for creating, maintaining and implementing the ASML strategy on IT risk and compliance, Data Center and Cloud operations, Disaster Recovery and Business Continuity, IT connectivity and networks, and End User services. You also ensure operational excellence for Core IT Services domains of ASML within the US region. This includes implementing and maintaining security and compliancy controls.

You will manage a team of IT professionals working closely with internal stakeholders (both IT-MT and business leaders) in ASML, as well as external IT suppliers supporting the ASML IT infrastructure.

Job Description

The Head of Core IT US position has a wide range of responsibilities and deliverables, and will be a member of Core IT Services Management Team, reporting to the Global Head of Core IT Services. Responsible for ensuring overall IT operations effectiveness and maximizing end-user productivity. Collaborate closely with IT organizations from the EMEA and Asia regions on standards and roadmaps.  Build, establish, and maintain relationships with regional business unit management teams and stakeholders within the Wilton Factory, Cymer, and San Diego Factory, HMI, Brion and US Customer Support operations, fulfilling their demands and addressing their concerns. Together with ASML's strategic partners, deliver high-quality Cloud and Data Center, connectivity, workplace, project management, and collaboration services.

Role and Responsibilities

• Translate global strategies into manageable goals for the region.

• Leverage a strong financial acumen with proven ability to effectively manage and deploy a regional budget with input into TAP.

• Lead teams of professionals in the following competences. 

• US Infrastructure team consisting of Network/Telecom, Cloud operations and On-premise Datacenters.

• Portfolio and Project Management for US supporting regional IT projects.

• Collaboration services, including application development and support for M365, SharePoint, and ServiceNow for the US region.

• Assurance and Resilience in support of IT Risk and Compliance, Backup and Recovery, and Business Continuity.

• Develop talent, matching people's career goals with the organization's goals.

• Align Core IT Services collaboration across the IT & Data organization and ASML Business Services (ABS) IT Operations both on a local/regional perspective and on a global perspective.  Support ABS IT Operations in realizing the End User Services Strategy developed from EUS ART in the Core IT Platform and Enabling Services teams.

• Communicate effectively with a clear understanding of the unique needs of different audiences.

• Perform other duties as assigned or required.

Alongside this, this role is responsible to enable visibility to all IT services provided by the different global IT teams to the US region.

You will build, establish, and maintain relationships with the ASML US region management team, fulfilling their demands and addressing their concerns in close collaboration with rest of the US and Global IT teams. This is both an operational leadership role (~80% of the time) and coordination role (~20% of the time) , ensuring that global delivery models work seamlessly for the US region while maintaining strong local execution.

• Act as the central IT coordination point for ASML US leadership team, ensuring IT services meet the US region expectations.

• Engage and align with global CoEs across infrastructure, workplace, applications, cybersecurity, and data/AI to ensure effective operations and delivery in the US region.

• Unify all US IT needs and priorities, making sure the US region demand is reflected in IT planning and execution.

• Enable a transparent demand pipeline from the US region into the global IT organization, working closely with rest of the US IT teams, and the IT business partners for the respective sector.

Education and Experience

• Bachelor’s degree in Computer Science, Engineering, Business Management, or Information Technology

• Master's Degree is a plus.

• At least 10+ years of experience in the domain of IT infrastructure and cloud.

• Excellent soft skills and proven experience, having acted in relevant positions in similar, global manufacturing environments.

• Knowledge of ITIL is essential; incident, change management, and all other relevant ITIL disciplinary areas.

• In-depth understanding and practical experience with IT risk and compliance, Data Center and Cloud operations, Disaster Recovery and Business Continuity, IT connectivity and networks, and End User services.

• Strong agile, preferably SAFe, background.

• Experience with managing vendors and external personal as well as experienced in managing internationally distributed teams.

Personal Skills

• Excellent organizational skills and ability to prioritize and delegate multiple tasks, projects and assignments.

• Communicate across multiple layers within an organization and are no stranger to handle resistance from your (business) stakeholders.

• Agile leadership to the table and are a strong coach who is able to influence without power in both your teams and towards your stakeholders.

• Willingness to work across time zones.

• Skilled at managing through influence across departments.

• Capable of building a high-performance culture and fostering team accountability.

• Strong ability to align IT initiatives with overall business strategy.

• Comfortable making long-term decisions in dynamic and uncertain environments.

• Clear and effectivity communicator with both technical and non-technical stakeholders.

• Effective at leading teams and organizations through change.

• Proven track record of working well with business units, vendors and cross-functional teams.

• Keeps composure in high-pressure environments.

• Focused on improving internal user experience and meeting service level expectations.

Other information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

• Requires frequent domestic and/or international travel dependent on company needs. 

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The environment generally is moderate in temperature and noise level. 

• Must be able to read and interpret data, information, and documents.

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Must be able to travel up to 25% of the time based on business needs.

A flexible workplace arrangement may be available to employees working in roles conducive to remote work (potentially up to two days a week working from home). This position often requires an onsite presence to attend in-person meetings,  work-related events and trainings to further ensure teamwork, collaboration and innovation. 

EOE AA M/F/Veteran/Disability

Additional Responsibilities:

There is potential for exposure to strong magnetic fields, high voltage and currents.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.