Full-Time
Hub Operations and Customer Service
Posted on 5/9/2026
Stryker
10,001+ employees
Manufactures orthopedic and surgical medical devices
No salary listed
Pune, Maharashtra, India
Hybrid
 Customer Experience & Support (1) |
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- Graduation/Post Graduation in Supply Chain, Operations Management, or a related field.
- 2-5 years of experience in warehouse operations, logistics, inventory, or supply chain management.
- Proficiency in ERP systems, MS Excel, and reporting tools.
- Problem-Solving: Quick resolution of discrepancies, complaints, and operational challenges.
- Ensure zero stock variance by maintaining accurate inventory records, including batch-level tracking and monitor and manage expiry and damaged stock, ensuring timely removal to prevent financial loss.
- Ensure Turnaround Time (TAT) compliance for order processing, from receipt to delivery. Oversee order-to-invoice, dispatch-to-delivery, and reconciliation of stock at order levels.
- Coordinate stock reconciliation with channel partners and logistics providers (3PL/4PL).
- Monitor special transactions like sample orders and ensure timely execution & responsible and accountable for all sales and consignment order execution in JDE Oracle /IWOS and other CE-related tools. Responsible for timely surgery billing, ensuring accurate processing and compliance with relevant regulations. Overseeing the replenishment of surgical inventory, coordinating with supply chain planning teams to maintain optimal stock levels.
- Review and approve sales returns and credit notes in compliance with company guidelines.
- Monitor and ensure proper warehouse temperature control, particularly for sensitive products. Oversee warehouse operations to maintain compliance with regulatory and safety standards.
- Manage outstanding payments, returns, and deliveries, working closely with customers and sales teams.
- Facilitate regular meetings with the sales team, documenting key action points and follow-ups. Ensure effective communication with stakeholders, including partner companies like Stryker. Support ISO implementation and record-keeping for operational compliance. Address product complaints and quality concerns, ensuring resolution within 24 hours. Investigate and resolve non-conformities and service-related complaints efficiently.
- Conducting and Supporting QMS implementation and BSI, FDA and corporate audits.
- Validate operational costs to ensure financial accuracy and compliance with budgets.
- Maintain accurate record-keeping for inventory, compliance, and operational activities. Provide timely reports to management on key operational metrics, stock movements, and issues.
- B. Pharma/M. Pharma preferred.
- Experience in Medical Devices and Pharma preferred.
- Experience working with 3PL/4PL logistics and channel partners is a plus.
- ISO & Compliance Knowledge: Familiarity with industry regulations and ISO standards.
Stryker designs, manufactures, and sells medical devices across multiple areas, including surgical equipment, neurotechnology, and orthopedic implants, to hospitals and clinics worldwide. Its products are developed through engineering and clinical input, then manufactured and distributed to healthcare providers who use them during procedures to improve patient care and surgical efficiency. Stryker differentiates itself from competitors with a broad, integrated portfolio, a global sales and service network, and a strong emphasis on quality and ongoing product development to support safer, more efficient procedures. The company’s goal is to advance patient outcomes by delivering reliable, effective medical devices that expand access to care globally.
Company Size
10,001+
Company Stage
IPO
Headquarters
Kalamazoo, Michigan
Founded
1941
Simplify's Take
What believers are saying
- Robotic surgery leadership drives double-digit sales growth through 2025.
- India Trident II launch targets aging population's rising hip surgeries.
- Peripheral vascular expansion via IVL meets growing arterial disease demand.
What critics are saying
- Handala cyberattack on March 11 delays ortho supply chain 3-6 months.
- Zimmer Biomet Persona IQ erodes ortho share with real-time analytics.
- J&J Velys captures 25% more knee procedures from Mako in 6-12 months.
What makes Stryker unique
- Stryker holds 39.1% US market share in orthopedic product manufacturing.
- Trident II Acetabular System integrates Mako SmartRobotics for hip replacements.
- Amplitude Vascular Systems acquisition adds CO₂ IVL for peripheral arteries.
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Benefits
Medical & prescription plans
Supplemental health benefits
Flexible Spending accounts
Employee Assistance Program
Short-term & long-term disability
Tuition reimbursement
401(k) plan
Employee Stock Purchase Plan
Company News
Distalmotion targets ASC gynecology programs with new FDA filing Distalmotion has submitted a 510(k) application to the FDA seeking to expand the label of its Dexter robotic surgery system into additional gynecological indications, the company announced April 1. The filing covers sacrocolpopexy, sacrocervicopexy and endometriosis resection. Sacrocolpopexy and sacrocervicopexy are procedures used to treat pelvic…
Stryker Corporation has signed a definitive agreement to acquire Amplitude Vascular Systems, a Boston-based medical technology company developing next-generation intravascular lithotripsy technology for treating calcified peripheral arterial disease. Financial terms were not disclosed. AVS's technology uses pulsed CO₂-generated pressure waves delivered through a balloon catheter to fracture calcium deposits. The platform aims to enhance catheter deliverability, treatment speed and therapy efficiency. The acquisition will strengthen Stryker's peripheral vascular portfolio and expand its presence in arterial disease treatment. Stryker CEO Kevin Lobo said the deal advances the company's vision to build a comprehensive peripheral vascular platform addressing significant clinical needs. IVL technology is experiencing strong growth as physicians increasingly adopt it for calcium modification in complex cardiovascular procedures. The transaction remains subject to customary closing conditions.
Stryker has raised $120 million in a Series C round led by Ribbit Capital, valuing the medical technology company at $1.45 billion. The funding comes despite shares declining 7.6% over the past six months, outperforming the industry's 19.7% drop. The company delivered 11% organic sales growth in Q4 2025 and 10.3% for the full year, marking its fourth consecutive year of double-digit growth. Performance was broad-based across its Orthopaedics, MedSurg and Neurotechnology segments, driven by strong procedural volumes and favourable demographics. Stryker achieved over 100 basis points of operating margin expansion for the second consecutive year despite tariff pressures. The company enters 2026 with a robust capital equipment backlog, though rising interest costs and tariffs present near-term challenges. Analysts maintain a Hold rating on the stock.
Stryker shares fell 9% to $339 following a destructive cyberattack by Iranian-linked group Handala that wiped over 200,000 systems and disrupted manufacturing and shipping operations across 56,000 employees in 61 countries. The medical technology company confirmed disruptions to order processing but stated there was no indication of ransomware. Unlike typical ransomware attacks, this wiper attack permanently deleted data rather than holding it for ransom, complicating recovery efforts. The incident threatens Stryker's 8% to 9.5% organic growth guidance for 2026 if operations fail to normalise quickly. Stryker generated $25 billion in revenue in 2025 with $4.283 billion in free cash flow and holds $4 billion in cash. Analysts maintain a consensus price target of $424.89 with 22 buy ratings and no sell ratings among 30 covering analysts.
Stryker reported Q4 revenues of $7.17 billion, up 11.4% year-over-year and exceeding analyst expectations by 0.8%. The medical device manufacturer, which impacts over 150 million patients annually through its orthopaedics, surgical tools, neurotechnology and patient care solutions, delivered what CEO Kevin Lobo called "an outstanding finish to 2025". The company achieved double-digit sales and adjusted earnings per share growth for both the quarter and full year, whilst expanding adjusted operating margin by at least 100 basis points for the second consecutive year. Across the medical devices and supplies sector, the six diversified stocks tracked reported mixed Q4 results. As a group, revenues beat consensus estimates by 1.9%, though share prices have declined an average of 5.1% since the latest earnings announcements.