Role Summary

As a Senior Vehicle Operations Specialist, you will be a key contributor to the success of our Delivery & Field Operations team. Vehicle Operations Associates work in coordination with Delivery & Mobile Operations, Service Operations, and our fleet teams to facilitate customer deliveries, manage documentation, and provide our customers with an exceptional experience. Rivian is looking for someone who is seeking a position to grow their career both personally and professionally. 

 
Responsibilities 
 

• Prepare paperwork for open states deliveries  
• Complete final quality checks, create effective service orders, and provide feedback to service and other teams as needed 
• Ensure product quality standards through supporting vehicle wash and/or detailing/paint correction activities  
• Validate paperwork, scan, and file completed dealer jackets in secure file cabinet, FedEx all deal jackets to central title at end of day  
• Serve as key player for physical locations including setting schedules, prioritizing vehicle workflows, requesting resources, and coordinating work efforts with on-site managers  
• Ability to transport vehicle while working in various weather elements  
• Manage charging station capacity and maintenance to ensure there is a plan of action based on scheduled customer demand and prioritization  
• Manage the lot; ensuring that there are safe and usable drivelines in the lot at all times 
• Maintain adequate inventory of essential supplies  
• Receive, inspect and process incoming inventory, including completing Bill of Lading (BOL) paperwork 
• Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier 
• Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems  
• Complete assignments with a high level of accuracy and embrace ambiguous situations 
• Conduct various audits to include but not limited to; security, inventory, asset location, etc...  
• Work cross-functionally and collaboratively with other teams onsite and remote 
• Participates in continuous improvement activities collectively and independently 
• Communicate and surface roadblocks as well as proposed resolutions to management where needed  
• Proficiency with computers and software including Microsoft Office, and internal business platforms 
• Complete additional work and tasks as requested by the leadership team  

Requirements 
 

• 3+ years’ of experience with operations, logistics, or lot management; Previous EV or detailing experience a plus  
• Must be at least 21 years of age  
• High School Diploma or GED required 
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) 
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; Will be subject to continuous Motor Vehicle Record (MVR) monitoring 
• Ability to obtain and maintain local sales licenses if applicable in your state 
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; Ability and willingness to travel based on business needs to support other market launches and operations 
• Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions 
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). 
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 
• Strong understanding of written and spoken English 
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics