Bilingual Trust and Safety Investigator
Posted on 4/4/2023
INACTIVE
Turo

501-1,000 employees

Nationwide car rental marketplace
Company Overview
Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • + years of Investigations, Trust and Safety, Fraud or Risk Management experience
  • Must be bilingual, fluent in both French and English
  • Ability to work weekends
  • Relationships with Canadian law enforcement agencies, an asset
  • Ability to work in a fast-paced environment, drive and embrace change
  • Superb and dynamic communication, interpersonal, and investigative skills
  • Commitment to high responsiveness and availability, strong ability to prioritize
  • You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • Legal or law enforcement experience desirable
  • BA/BS or work equivalent required
Responsibilities
  • Proudly be the Trust & Safety liaison for escalations from customer support, claims, leadership, and law enforcement
  • Provide outstanding support to the valued members of the Turo community in Canada in both English and French
  • Independently manage and prioritize assigned caseload from start to finish with excellent follow-through
  • Complete detailed investigations and execute the appropriate strategy for each case type; lead interviews with suspects and victims
  • Develop deep understanding of risk signals, review user accounts and transactions, and consistently identify fraud and other high-risk activity
  • Communicate case developments, trends, and other insights to team and management to drive continuous improvement
  • Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
  • Assume responsibility for special projects assigned by management and contribute to colleague's projects
  • This role includes 5 days of coverage, which must includes weekends
Desired Qualifications
  • Can quickly adapt to new technology and systems: experience with Zendesk, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus