Job Description Summary
MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina.
This role acts as an expert in all areas of healthcare scheduling and access as they pertain to provider-specific templates and specialties. The position collaborates closely with departmental, clinical, physician, and division staff to assist potential customers in navigating the system to obtain access and referral information for medical care at MUSC.
Entity
MUSC Community Physicians (MCP)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC001881 MCP - Columbia Pulmonary & Sleep MD
Pay Rate Type
Hourly
Pay Grade
Health-19
Scheduled Weekly Hours
40
Work Shift
Job Description
•The Referral Management Specialist I reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.
•The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.
•Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile. This position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.
Minimum Education and Experience:
Minimum Training and Education: High school diploma or equivalent (GED) and two years’ experience in a Medical Office, Call Center, and/or customer service business environment is required. The ability to prioritize and coordinate multiple tasks in a busy environment is necessary. Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.
Required Licensure, Certifications, Registrations:
• N/A
Additional Job Description
Benefits:
·Health, dental, vision, and life insurance
·Employer Sponsored Retirement Plan
·Paid time off and extended sick leave
·Paid Parental Leave
·Disability insurance plan options
·Continuous professional and clinical training
·Competitive pay
·Annual Merit Increase
·Wellbeing resources
·Tuition Reimbursement
·Employee perks and discounts
·Employee referral program
·Flexible schedule options
·Certification incentive program
Physical Requirements
•Ability to perform job functions while standing andsitting.Ability to perform job functions while walking and climb stairs. Ability to work from elevated areas. Ability to work in confined/cramped spaces.Ability to perform job functions from kneeling positions. Ability to bend and twist at the waist. Ability to squat and perform job functions. Ability to perform gross motor activities with fingers and hands.Ability to perform firm grasping with fingers and hands.Ability to reach overhead.Ability to perform repetitive motions with hands/wrists/elbows and shoulders.Ability to use lower extremities for balance and coordination.Ability to reach in all directions.Ability to lift and carry 50 lbs. unassisted. Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. Ability to lift from 36" to overhead 25 lbs. Ability to exert up to 50 lbs. of force.Examples include: To transfer a 100 lb. patient that cannot assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force are needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force are required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes.Ability to see and recognize objects close at hand or at a distance.Ability to match or discriminate between colors.Ability to determine distance/relationship between objects; depth perception. Ability to maintain hearing acuity, with correction.Ability to perform gross motor functions with frequent fine motor movements.Ability to deal effectively with stressful situations.Ability to work rotating shifts.Ability to work overtime as required.Ability to work in a latex safe environment.Ability to maintain tactile sensory functions.* *Ability to maintain good olfactory sensory function.* *Ability to be qualified physically for respirator use, initially and as required.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
Customer Experience & Support (2)