Full-Time

Lead CSR/Teller

Posted on 11/21/2024

Fifth Third Bank

Fifth Third Bank

10,001+ employees

Offers diverse banking and financial services

Fintech
Financial Services

Entry, Junior

Huntersville, NC, USA

Category
Commercial Banking
Finance & Banking
Required Skills
Customer Service
Requirements
  • High school diploma/GED.
  • Work involves extensive cash handling.
  • Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
  • Work involves contact with the public, adhere to dress code guidelines.
  • Must have the ability to interact comfortably and confidently with the public.
  • Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • Act as a leader and a resource for both customers and platform team.
  • Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
  • Need to have flexibility in scheduling.
Responsibilities
  • Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
  • Provide follow up to customer questions and find solutions to address issues
  • Be responsive and timely with correspondence to keep lines of communication open and clear
  • Maintain a position of trust and responsibility by keeping all customer business confidential
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
  • Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
  • Partner with Financial Center Manager to gather and report monthly FCA requests.
  • Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
  • Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
  • Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
  • Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
  • Assist in training newly hired Customer Service Representative
  • During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
  • Build and maintain a working knowledge of the Retail products and services offered
  • Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
  • Perform other duties as assigned

Fifth Third Bank provides a variety of financial services to individual consumers, small businesses, and commercial clients. Its offerings include personal banking products like checking and savings accounts, mortgages, personal loans, and insurance options such as life and health coverage. For businesses, the bank offers services including business accounts, commercial loans, and treasury management. Fifth Third Bank's revenue comes from interest on loans, account service fees, and commissions from insurance and wealth management services. The bank aims to help clients achieve their financial goals through comprehensive financial planning and retirement services.

Company Stage

IPO

Total Funding

N/A

Headquarters

Cincinnati, Ohio

Founded

1858

Simplify Jobs

Simplify's Take

What believers are saying

  • Digital transformation in treasury management is accelerating, benefiting Fifth Third Bank.
  • Growing demand for B2B payment solutions offers expansion opportunities for the bank.
  • Biometrics and 'Just Walk Out' tech could enhance banking security and customer experience.

What critics are saying

  • CFPB lawsuit for fake accounts could damage Fifth Third Bank's reputation.
  • Rapid digital adoption requires significant tech investment, posing financial risks.

What makes Fifth Third Bank unique

  • Fifth Third Bank offers a comprehensive range of personal and business banking services.
  • The bank provides specialized services like down payment assistance and escrow education.
  • Fifth Third Bank integrates wealth management with traditional banking for holistic financial solutions.

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