Full-Time
Account Manager
Black Box
Provides IT infrastructure and support services
No salary listed
Expert
United States
In Person
- At least 12 years of experience in client-facing roles or account leadership within IT professional services or management consulting.
- Proven experience with global service delivery models, adept at managing cross-regional operations.
- Skilled in overseeing and expanding client P&L, with a strong background in reporting and performance metric assessment for accounts.
- Deep expertise in the vertical industry is essential.
- Proficient in selling across various service lines, including Infrastructure, Digital Services, and Application Services.
- Outstanding communication skills, capable of effectively engaging with stakeholders across all levels, both within the company and in client organizations.
- Exceptionally detail-oriented, with the ability to manage and coordinate all aspects of complex projects.
- Drive account growth with focus on renewals and selling new offerings
- Collaborate with Vertical Leaders, Practitioner Sales, Client Delivery Leads to identify services/ offerings / value proposition to take to the customer based on client requirement
- Drive renewal through overall pursuit strategy, solution due diligence /contract assurance review via coordination with Client Delivery Manager
- Identify opportunities for cross-sell and areas of growth within existing accounts by collaborating with Client Delivery Manager
- Develop negotiation strategy & negotiate contract / agreement; work with Bid Managers to draft SoW for contract with collaboration with Solution Architect/ Practitioner Sales/Client Delivery Lead; participate in win/loss review
- Develop robust account plan with inputs from Client Delivery Lead and Practitioner Sales
- Determine review cadence and KPIs to be monitored with Client Delivery Lead
- Drive customer satisfaction along with Delivery team by being primary relationship holder with account stakeholders
- Become a trusted client partner by empathizing and gaining trust of the clients. Walk the halls; develop discussion docs. to take to the client; understand customer requirements
- Jointly responsible to maintain customer satisfaction; track and report CSAT / NPS
- Primary client contact for all escalations
- Coordinate with Delivery team to ensure high quality delivery – conduct joint discussions for implementation, delivery and contractual obligations
- Monitor cost metrics for an account - with inputs from Client Delivery Managers of individual projects
- Identify margin improvement initiatives and coordinate with Delivery Managers/ PMs to execute and implement these initiatives
Black Box provides a wide range of technology solutions focused on IT infrastructure. Their products include networking equipment, data communication tools, and unified communication systems, which help businesses manage and secure their IT environments. Black Box's offerings work by integrating various hardware and software components to create efficient systems for data transfer, communication, and collaboration. What sets Black Box apart from competitors is their extensive global reach and commitment to customer support, offering 24/7 technical assistance and tailored solutions for different industries. The company's goal is to help organizations optimize their IT investments and enhance productivity through reliable technology solutions.
Company Size
N/A
Company Stage
IPO
Headquarters
Lawrence, Kansas
Founded
1976
Simplify's Take
What believers are saying
- Expansion in MEA with Axel Kopprasch as Regional Sales Director boosts market presence.
- Hyperscale Data Center of Excellence in Arizona strengthens data center leadership.
- Plan to increase India business share and hire 400 people shows strategic growth.
What critics are saying
- Increased competition in digital infrastructure could impact market share and profitability.
- Rapid tech advancements in IP KVM solutions require continuous R&D investment.
- Expansion into India poses regulatory compliance and cultural integration challenges.
What makes Black Box unique
- Black Box offers 24/7 technical support, ensuring immediate assistance for customers.
- The company provides a wide range of IT solutions, from data centers to unified communications.
- Black Box's Emerald DESKVUE PE is recognized for innovation in remote production.
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Benefits
Flexible Work Hours
Company News
UTRECHT, Netherlands - June 17, 2025 - Black Box(R), a leading provider of digital infrastructure solutions, is joining with control room design specialist CREON to co-host a live 30-minute webinar titled "Ergonomics + Technology: The Blueprint for Modern Control Rooms."
Black Box(R) has appointed Axel Kopprasch as Regional Sales Director for the Middle East and Africa (MEA).
LAS VEGAS - April 22, 2025 - Black Box(R), a leading digital infrastructure solution provider, today announced that its Emerald(R) DESKVUE PE is a remote production category winner in the 2025 NAB Show Product of the Year Awards.
Black Box(R), a leading digital infrastructure solution provider, today announced the appointment of Jai Venkat as the company's Chief Revenue Officer (CRO) in the Americas.
Michael Powell will retire as President and CEO of NCTA - The Internet & Television Association later this year, a position he's held since April 2011.