Full-Time
Small Business Sales Coordinator
Google Fiber
1,001-5,000 employees
Fiber-optic broadband internet service provider
Compensation Overview
$72k - $79.2k/yr
San Francisco, CA, USA
In Person
 Sales & Account Management (1) |
|---|
- High school diploma or GED
- 3 years of sales or customer service experience
- Experience with Google Sheets and/or Excel
- 1 year of experience collaborating with cross-functional teams
- Ability to work non-standard working hours including earlier mornings and nights across multiple domestic time zones
- Be a subject matter expert in GFiber’s products, policies, contracts, and processes.
- Track pending commercial installations to ensure they are scheduled and installed on time.
- Update tracking tools and Salesforce, as needed.
- Provide exceptional customer service by proactively reaching out to schedule appointments and promptly responding to all inquiries (phone, email, etc.) to answer questions and resolve concerns.
- Partner with the TechOps team to help ensure each customer gets connected in a timely manner.
- Escalate customer concerns and issues to the local TechOps and Sales leadership teams, as needed.
- Help catalog customer feedback, product enhancements, and competitive intel.
- Show due care and attention to detail, ensuring work is right the first time.
- Foster and maintain a sense of teamwork and community.
- Prior experience working in a CRM database; Salesforce preferred
- Direct sales or related experience with proven results
- Proven ability to communicate effectively in both written and verbal formats
- Proficient customer service skills with the ability to resolve customer challenges, complaints, and concerns
- Demonstrated experience in creative and persistent problem solving
Google Fiber provides high-speed fiber-optic broadband for homes and small businesses. It uses fiber-to-the-home connections to offer symmetric upload and download speeds across several tiers, with no data caps, no equipment fees, and no annual contracts. It differentiates itself by its fast, equal-speed internet and by building or leveraging fiber networks rather than relying on traditional cable infrastructure, while shifting TV offerings to streaming partners. Its goal is to expand ultra-fast internet access and boost competition in the broadband market, supported by a planned merger with Astound Broadband to fund further expansion while Alphabet retains a minority stake.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Mountain View, California
Founded
2010
Simplify's Take
What believers are saying
- Stonepeak backing provides substantial capital for nationwide fiber expansion beyond current 19 states.
- Astound's regional dominance in Texas, California, New York strengthens combined entity's market position.
- Brandt's $20B Frontier-Verizon deal experience accelerates GFiber's growth and operational efficiency.
- Largest independent fiber provider status attracts enterprise customers and institutional investors.
What critics are saying
- Leadership transition from Dinni Jain to Brandt risks operational disruption and customer churn.
- Verizon's Frontier acquisition enables aggressive pricing competition in overlapping GFiber markets.
- FTC antitrust probe could block merger closure, forcing Alphabet asset divestiture by Q3 2026.
- Stonepeak ownership may prioritize returns over expansion, ceding growth to AT&T Fiber nationwide.
What makes Google Fiber unique
- Symmetrical gigabit speeds with no data caps or contracts differentiate GFiber from cable competitors.
- Merger with Astound creates largest independent fiber provider, leveraging Stonepeak capital for expansion.
- Experienced telecom executive Ettienne Brandt leads combined entity with Frontier transformation expertise.
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Your Connections
People at Google Fiber who can refer or advise you
Benefits
Flexible Work Hours
Company News
Astound has appointed Ettienne Brandt as chief executive officer, effective immediately. Brandt will lead the company as it prepares for a planned combination with GFiber (formerly Google Fiber), announced on 11 March, which would create the largest independent fibre-based broadband provider in the United States. Brandt brings over 25 years of telecommunications experience. He most recently served as executive vice president, commercial at Frontier Communications, playing a key role in the company's transformation that led to its $20 billion sale to Verizon. He has previously worked for British Telecom, EE, Orange and Virgin Media. Astound provides internet, Wi-Fi, mobile, TV and fibre-optic solutions across multiple US states, including Texas, California and New York.
For the Pacific Northwest tech corridor, the deal is the latest chapter for a business born in Kirkland, Wash., as Wave Broadband. Founded by Steve Weed, Wave grew into a dominant regional challenger to traditional cable giants.