Full-Time
Resolution Specialist
Posted on 12/8/2025
Ride Right
51-200 employees
Offers multi-modal transit services and technology.
Compensation Overview
$18.50/hr
Lake St Louis, MO, USA
Remote
 Legal & Compliance (1) |
|---|
- High School Diploma or G.E.D.
- 2 years of customer service experience
- Proficient in Microsoft Suite
- Strong and effective communication skills, with an emphasis on grammar and spelling
- Ability to tactfully question and obtain information
- Excellent organizational skills
- Excellent interpersonal skills
- Ability to manage multiple priorities
- Ability to handle confidential information in a professional manner
- Strong problem solving skills
- Document, review, investigate, resolve and provide follow up for all complaints and complaint issues reported for assigned clients within the specified timeframe
- Closely adhere to client service level agreements to ensure complaints do not go out of compliance
- Obtain responses within 24-48 hours from Transportation Providers to complaints and complaint issues
- Provide immediate follow up for complaint responses that are not submitted within the specified timeframe
- Respond to client, Program Director, or Account Executive inquiries sent via email, or fax, within the specified timeframe
- Ensure accuracy of information in report prior to deadline submission
- Triage issues and provide assistance to MTM’s internal departments with complaint issues
- Assist with monthly trending information in regards to potential network inadequacies, transportation provider deficiencies, and training opportunities to applicable departments; report trends to leadership for further review
- Monitor and report incident/accident issues
- Monitor and report issues of non-compliance to the leadership staff and Network Management as indicated
- Compile weekly/monthly summaries of incident/accident investigations, findings, and resolutions as required
- Send out monthly Quality & Compliance Tips to transportation providers and Network Management regarding prevention measures identified
- Ensure all training documents received per Q&C request
- Create relevant workflows, and tracking mechanisms as assigned
- Perform activities and participate in quality improvement projects for the Quality Improvement Program(s) as assigned to ensure ongoing compliance with URAC standards
- Compile daily/weekly/monthly complaint reports to be submitted to designated clients per contract
- Previous Quality & Compliance experience preferred
- Some college preferred
- A minimum of six months in the MTM Customer Service Center preferred
- Working knowledge of MTM Customer Service protocols and procedures preferred
Ride Right helps public transit agencies connect their community's transportation options by offering a range of services including fixed-route bus service, ADA paratransit, shuttle programs, student and special needs transportation, quality assurance, and transit technology. The core product is a comprehensive transit operations solution that coordinates multiple modes of mobility, scheduling, and real-time management to ensure reliable service. By combining transportation offerings with performance monitoring and technology, Ride Right differentiates itself from competitors who focus on a single mode by providing end-to-end operational support for multiple transit options. The company's goal is to improve access to transportation for communities by delivering efficient, integrated services that meet the diverse needs of riders, including people with disabilities and students, while helping transit agencies run safer and more reliable systems.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Lake Saint Louis, Missouri
Founded
2009
Simplify's Take
What believers are saying
- MTM Health acquisition adds travel training and quality assurance to transit operations.
- PR8 vest redesign boosts flexibility, chosen by champions like Bull Rider Ben Jones.
- Custom carts from RIDE RIGHT CUSTOM CART enable expansion into specialized equipment.
What critics are saying
- Rebranding to MTM Transit erases Ride Right's independent brand and customer loyalty.
- Uber and Lyft capture paratransit market share through app convenience in 12-24 months.
- FMCSA scrutiny revokes Ride Right Transportation's permits due to safety violations in 12-18 months.
What makes Ride Right unique
- Ride Right Gear's IDS Technology uses Air Gel for superior bull riding vest protection.
- MTM Transit integrates Ride Right's 10-year expertise in ADA paratransit and student transport.
- Ride Right Transportation LLC holds MC-1041044 authority for interstate freight and passengers.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Company Match
Paid Vacation
Paid Sick Leave
Paid Holidays
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Company News
MTM Transit returns to APTA Mobility Conference in Salt Lake City. Is your team heading to this year's APTA Mobility Conference? Catch MTM, Inc. in Salt Lake City at Booth 205 to see its full portfolio of comprehensive mobility services in action, including: * Mobility Management Services: Americans with Disabilities Act (ADA) paratransit eligibility assessments and travel training to ensure accessible transportation for all. * Mobility Direct: Its cutting-edge platform for ADA certification. * Paratransit, Fixed Route, and Shuttle Services: Customizable to fit the unique needs of your community. Stop by Booth 205 to meet its team and learn how MTM Transit connects the pieces of a community's transportation options. Whether you're tackling mobility challenges or seeking scalable technology partners, its experts are here to explore tailored solutions that fit your agency's vision. See you there!
MTM Transit to showcase solutions at CTAA Expo in Omaha. MTM Transit is thrilled to exhibit at the upcoming Community Transportation Association of America (CTAA) Expo! Catch MTM, Inc. May 10-13 in Omaha, Nebraska. At Booth 1018, MTM, Inc. will be showcasing its complete range of services, including: * Mobility Management Services: From Americans with Disabilities Act (ADA) eligibility assessments to travel training, MTM, Inc. ensure accessible transportation for everyone. * Mobility Direct: Its custom-built platform streamlines ADA certification processes. * Paratransit, Fixed Route, and Shuttle Services: Tailored solutions to meet your community's specific needs. * Student and Special Needs Transportation: Safe, reliable rides for vulnerable populations. * Quality Assurance Management: Tools and expertise to maintain high service standards. The CTAA Expo is the leading national event for community transportation, bringing together agencies, operators, and advocates focused on rural, small-urban, and specialized mobility solutions through education, exhibits, and networking. Stop by Booth 1018 to meet its team and learn how MTM Transit connects the pieces of a community's transportation options. Its experts look forward to discussing how MTM, Inc. can partner with you to deliver safe, accessible, and cost-effective transportation that truly serves your passengers. See you in Omaha!
Join MTM Transit at the CALACT Spring Conference. MTM Transit is excited to exhibit at the CALACT Spring Conference, taking place April 13-16 in Temecula, California! The CALACT Spring Conference brings together public transit professionals, operators, and local agencies across California for networking, education, and collaboration on the latest trends in coordinated transportation. Visit MTM, Inc. at Booth 314, where its team will be showcasing its comprehensive transportation services, including: * Mobility Management Services: From Americans with Disabilities Act (ADA) eligibility assessments to travel training, MTM, Inc. ensure accessible transportation for everyone. * Mobility Direct: Its custom-built platform streamlines ADA certification processes. * Paratransit, Fixed Route, and Shuttle Services: Tailored solutions to meet your community's specific needs. * Student and Special Needs Transportation: Safe, reliable rides for vulnerable populations. * Quality Assurance Management: Tools and expertise to maintain high service standards. These solutions are designed to help California transit agencies deliver safe, reliable, and efficient mobility for every rider. Stop by Booth 314 to meet its team and learn how MTM Transit connects the pieces of a community's transportation options. Whether you're exploring ways to optimize paratransit, integrate technology, or expand service coverage, MTM, Inc. is ready to discuss tailored solutions that fit your needs. MTM, Inc. look forward to seeing you in Temecula!
MTM Transit promotes Jack Hempstead to Vice President of Business Development. MTM Transit, a leading provider of paratransit, fixed route, shuttle, and mobility management solutions, today announced the appointment of Jack Hempstead as Vice President of Business Development. In this key leadership role, Jack will spearhead efforts to grow the company's revenue through the acquisition of new clients, develop and execute strategic sales and marketing plans, identify new business opportunities by analyzing markets and competitors, actively prospect for targeted clients nationwide, and lead the sales process from inception to close. He will also oversee regional sales representatives, nurture relationships with key vendors to support innovation initiatives, and refine sales strategies based on industry trends and customer needs to drive profitable growth. Jack brings extensive expertise in transit operations and client relationship management, with a proven track record of improving efficiency, ensuring compliance, and achieving financial and service goals. He has been an integral part of the MTM Transit team since 2017, serving as Regional Vice President overseeing operations and clients across the Central United States. In that capacity, he collaborated closely with clients and local teams to enhance service efficiency, maintain contractual compliance, support growth, and provide hands-on, personalized support to resolve issues promptly and professionally. Prior to joining MTM Transit nearly a decade ago, Jack held senior leadership roles at major transit vendors, including First Transit and MV Transportation. He holds a Master of Business Administration from Loyola University Chicago and a Bachelor of Arts in Communication from Regis University. "We are thrilled that Jack has made the decision to transition to the Vice President of Business Development role," said Chief Operating Officer Brian Balogh. "Jack's deep knowledge of the transit industry, combined with his exceptional ability to build lasting client relationships and his hands-on understanding of MTM Transit's operations, makes him uniquely qualified to lead our business development efforts. His leadership has consistently delivered results - improving service quality, operational efficiency, and client satisfaction - and we look forward to his contributions in expanding our partnerships and innovative solutions for transit agencies and the communities we serve." Congratulations, Jack!
MTM Transit is headed to Austin, Texas, for the 2025 APTA Mobility Conference, taking place April 6-9 - and MTM, Inc. can't wait to connect with transit professionals from across the country!