Director – Customer Success
Updated on 9/1/2023
Veeva Systems

1,001-5,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
Cambridge, MA, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • Proven track record as a customer success leader in enterprise software
  • 10+ years of experience in customer success, sales, or a related field
  • 5+ years of experience with enterprise software
  • 3+ years of managing a team of direct reports
  • Bachelor's degree in business, marketing, or a related field
  • Strong leadership and interpersonal skills
  • Excellent communication skills; written, verbal, and formal presentation
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Strong customer service orientation
  • Lead and manage the customer success team, including hiring, training, and development
  • Develop and execute customer success strategies that meet the needs of our customers for value creation, governance, escalations, community, and release planning
  • Work closely with the Sales, Marketing, Services, and Product teams to ensure that our customers are successful in using our software
  • Collect and analyze customer feedback to identify opportunities for improvement
  • Develop and implement customer success processes and tools
  • Represent the company at industry events and conferences
  • Stay up-to-date on industry trends and best practices
Desired Qualifications
  • Some prior experience implementing software in a professional services capacity