Consumer Direct Representative

Posted on 3/28/2023

First American

First American

10,001+ employees

Offers title insurance, real estate services, and technology

Data & Analytics
Real Estate

Entry, Junior, Mid

Santa Rosa, CA, USA

Required Skills
Customer Service
  • Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
  • Excellent customer service skills
  • Excellent oral, written communication and listening skills
  • Ability to clearly and effectively communicate to both external and internal customers
  • Excellent organizational skills (Multi-tasking, prioritizing and follow up)
  • Demonstration of teamwork skills and initiative required
  • Ability to work under pressure and remain flexible to changing schedules and demands
  • Ability to apply common sense, understanding and problem solving
  • Type minimum of 45 words per minute
  • Working knowledge of Windows and Microsoft Office
  • Basic math skills required
  • Knowledge of the real estate or mortgage industry helpful
  • High School Diploma or equivalent
  • 1-3 years inbound call center sales experience
  • Consistently meeting department minimum expectations
  • Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers
  • Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required
  • Process Real Estate Applications/contracts
  • Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates
  • Process auto-renewal preventions
  • Process and send Real Estate invoices as required
  • Process seller's coverage cancelation/Overcome cancelation requests
  • Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction
  • Consistently perform compliant wrap-ups
  • Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements
  • Keep abreast of industry, contract coverage and limits, process and procedures

At First American, employees have the unique opportunity to contribute to the digital transformation of the real estate industry, using proprietary technologies and extensive data assets. The company's comprehensive approach to title insurance, settlement services, and a broad spectrum of real estate-related technologies offers a dynamic work environment. Additionally, First American's commitment to innovation in providing data products, valuation services, and more ensures that its team is always at the forefront of industry advancements and service excellence.

Company Stage


Total Funding



Santa Ana, California



Growth & Insights

6 month growth


1 year growth


2 year growth



401k matching

Health, vision, dental insurance

Professional development