Service Manager

Description

We are a leading medium and heavy-duty truck dealership in North Central Ohio, known for providing exceptional service, repair, and support to our customers. Our success is built on a strong focus on culture, technician efficiency, and profitability. 

We are searching for the right leader to strengthen our service department and drive long-term growth.

Position Overview

We are seeking a Service Manager with dealership experience and a proven track record of profitability and technician efficiency.

This opportunity is open to:

• Experienced Service Managers with a history of success leading dealership service operations, OR
• Assistant Service Managers who have the skills, leadership ability, and industry experience to step into a Service Manager role immediately.

The ideal candidate is a strong leader who understands the medium and heavy-duty truck and engine industry, is focused on team culture and technician performance, and can balance customer satisfaction with financial success.

Key Responsibilities

• Lead and manage all service department operations.
• Drive profitability and efficiency by monitoring labor, workflow, and technician productivity.
• Build and maintain a positive, accountable, team-focused culture.
• Develop, coach, and mentor technicians and service advisors.
• Ensure top-quality customer service and satisfaction.
• Collaborate closely with parts, sales, and warranty departments.
• Track and report department performance while following the company's processes.
• Ensure compliance with dealer, manufacturer, and safety standards.

What We Offer

• *Competitive compensation with performance incentives. 
• * Salary range starts at $80k annually, but negotiable for the right candidate with profitability bonuses paid monthly
• Full benefits package (medical, dental, vision, 401k, PTO).
• Career growth opportunities within a strong and expanding dealership group.
• A supportive and culture-driven work environment.
   

Requirements

• Dealership service management experience required (Service Manager or Assistant Service Manager level).
• Documented success in profitability and technician efficiency.
• Strong leadership skills and the ability to influence culture.
• Solid understanding of medium and heavy-duty truck systems, engines, and repair operations.
• Excellent organizational, communication, and problem-solving skills.
• Ability to balance customer needs with department profitability.

ADDITIONAL Requirements:

• Strong attention to detail, especially regarding time management and organization.
• Must be proficient in Microsoft Office products and Windows-based computer systems.
• High School Diploma required.
• Valid Driver's License with clean driving record required.
• Ability to pass a background check required.
• Ability to pass a drug test required.

SUPERVISORY RESPONSIBILITIES:

• Exempt and Non-Exempt Staff 

LANGUAGE SKILLS:

• Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
• Ability to apply concepts of basic algebra and geometry. 

REASONING ABILITY:

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. 
• Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. 
• Ability to deal with a variety of abstract and concrete variables. 

PHYSICAL DEMANDS:

• Requires bending/stooping/kneeling/crouching/reaching for short periods. 
• Requires occasional lifting of 5 to 20 pounds. 
• Requires performing accurate, knowledgeable detailed work. 
• Occasionally exposed to engine exhaust fumes. 
• Occasionally exposed to loud noise. 
• Works overtime as required. 
• Requires mechanical knowledge and ability to train and teach technicians efficient skills needed to complete work correctly, minimizing comebacks and insuring customer satisfaction. 

WORK ENVIRONMENT:

• Primarily in a service shop & office environment. 
• Will be expected to travel as needed to company locations. 
• Periodic weekend or evening work is expected.  

Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer. 

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to these factors.