Senior Manager of Operations

Brooklyn Sports & Entertainment (BSE) creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, BSE operates at the intersection of live entertainment, premium hospitality, and community engagement.  

As it expands its existing portfolio, BSE now includes a media portfolio including Type.Set.Brooklyn and BK Mag, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.  

Whether on the court, on stage, or in the workplace, BSE is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care. 

We are guided by our core values:

• Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team. .

SUMMARY

Brooklyn Basketball brings the Brooklyn Nets and New York Liberty together to establish a community-first basketball experience. Our goal is to grow the game for participants of all ages through professionally-led clinics and camps, community-focused events, instructional videos, unique basketball content and much more. 

The Senior Manager of Operations is responsible for the venue management of the Brooklyn Basketball Training Center. This role includes overseeing building maintenance, scheduling the facility, managing staffing schedules, and coordinating with vendors who provide various services such as cleaning, security, and audio-visual support. The ideal candidate will have extensive experience in facility and event management, strong leadership skills, and a proactive approach to problem-solving.

The Senior Manager of Operations will report to the Vice President of Hospitality Operations.

WHAT YOU WILL DO

• Venue Management: Oversee the day-to-day operations of the Brooklyn Basketball Training Center, ensuring the facility is maintained to the highest standards.

• Building Maintenance: Manage the maintenance and repair of all building systems, including HVAC, electrical, plumbing, and structural components. Ensure compliance with safety regulations and standards.

• Scheduling: Work with the Program Manager to develop and manage facility scheduling to accommodate various events, practices, and other activities.

• Staffing Oversight: Oversee Facilities staffing schedules for the facility, ensuring adequate coverage for all events and activities.

• Vendor Coordination: Coordinate with vendors who provide services such as cleaning, security, and audio-visual support. Negotiate contracts and oversee the quality of services provided.

• Budget Management: Develop and manage the budget for facility operations, including maintenance, repairs, and vendor services. Monitor expenses and implement cost-saving measures where possible.

• Emergency Response: Develop and implement emergency response plans for building-related incidents. Ensure staff are trained and prepared to handle emergencies effectively.

• Operational Efficiency: Develop, adjust, and improve standard operating procedures to enhance operational efficiency.

• Compliance: Ensure the facility complies with relevant regulations and standards, including safety and accessibility requirements.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

WHAT YOU WILL BRING

• Bachelor’s Degree in Facility Management, Business Administration, or a related field.

• 7-10 years in facility or event management logistics with at least 5 years in a leadership role.

• Strong knowledge of building systems, maintenance practices, and safety regulations, including technical proficiency in relevant facility management software.

• Significant project management skills, with proven experience managing large-scale projects.

• Certification in Facility Management (CFM) or similar credential preferred.

• Knowledge of sustainability and energy management practices preferred.

• Ability to work evenings and weekends as needed.

• Ability to lift up to 75 pounds.

WHO YOU ARE

• Exhibits strong leadership and team management abilities, including excellent communication and interpersonal skills.

• An exceptional customer service lead who demonstrates sound judgment in customer-facing roles.

• Diligent, organized and able to work autonomously at all levels of business.

SALARY RANGE

$85,000 - $100,000 base salary

WORK ENVIRONMENT

The incumbent will work primarily in an office environment located in Industry City and our new Brooklyn Basketball Training Center. They will attend Brooklyn Nets and Liberty games on evenings, weekends and holidays as required by the position.

Travel Requirements (10-20% travel): will be required to travel to various areas within the NYC Metro Area as required of the position.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.