Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Job Summary
The primary responsibility of the Account manager is to drive closer relationships with our customers (physician practices, hospitals, and health systems). This key role will interact directly with our Provider Partners to ensure an excellent customer experience. The position will use their expertise of company products, services, and support resources to assist customers with inquiries, requests, or issues. You will represent the voice of the customer by understanding their needs and expectations.
What You’ll Do
- Build relationships and engage practices to drive loyalty and identify opportunities to grow the business within the account.
- Daily inbound/outbound customer interaction by phone/email
- Role will be a hybrid of remote work from home and in the Tampa office
- Be the product expert and drive product utilization by keeping the customer informed of product benefits and features.
- Set and maintain realistic and attainable customer expectations
- Ensure that service level standards are maintained and adhered to, based on the type of service/activity
- Support internal platforms and customer relationship management tools for the best customer outcome
- Schedules and coordinates the flow of work between departments to maximize productivity and customer satisfaction
- Maintain expert knowledge of PatientPoint products and services
- Presents features, benefits of current products, and works collaboratively with cross-functional teams focused on meeting customer needs
- Maintain professional demeanor and continuously represent PatientPoint Brand in a positive manner
What We Need
- Associate degree or combination of education and experience
- At least 2 years’ experience working in a customer service role
Desired Qualifications
- Proven track record of successfully resolving customer issues and increasing customer satisfaction
- Functional experience with Microsoft Word, Excel and Outlook
- Excellent phone and email presence and etiquette
What You’ll Need to Succeed
- Knowledge and expertise in or the ability to rapidly learn the Company’s products and services
- Problem solving and independent judgment skills with ability to acknowledge when issues should be escalated
- Excellent attention to detail with the ability to retain the knowledge of product, procedures, and customers
- Must be able to multi-task and work effectively in a fast-paced and constantly changing team environment.
- Ability to switch rapidly between tasks with no loss in efficiency and effectiveness.
- Ability to remain calm in stressful situations and flexible in changing work environments
- Ability to display strong organization and prioritization skills by planning work efforts to maximize efficiencies and productivity
What We Offer:
We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
About PatientPoint:
PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year. Learn more at patientpoint.com.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
